Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Competitive compensation package
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
Team member involvement activities
Job Description
Universal Kids Resort (UKR) is a premier entertainment and hospitality destination that integrates thrilling theme park experiences with exceptional lodging and event offerings. Situated in a vibrant location, UKR caters to families, groups, and corporate clients seeking unique and memorable experiences that combine the excitement of a theme park with the convenience and luxury of resort accommodations. As part of the larger Universal Studios brand, the resort prides itself on delivering top-tier service, innovative entertainment options, and comprehensive event solutions that make every visit special and tailored to diverse client needs. UKR maintains a strong focus on collaboration across departments,... Show More
Job Requirements
- Bachelor's degree in Business, Sales, Hospitality or related field is required
- 3+ years of experience in hospitality sales is required, experience with group sales and/or Frisco market is preferred
- or equivalent combination of education and experience
Job Qualifications
- Exceptional communication and presentational skills
- Technical acumen to effectively navigate point-of-sale and CRM systems including Salesforce, Delphi/Amadeus (Space Management/BEO), and Horizon/SAP POS/ticketing system is desirable
- Knowledge and experience working in Frisco, Dallas, and surrounding areas hospitality and/or event industry is preferred
- Exhibits sound judgement and confidence in making decisions that will impact the business
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, Teams and Outlook
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- Consistent attendance is a job requirement
Job Duties
- Develops, solicits and negotiates group bookings through direct outreach, special promotions, lead follow up, networking, and engagement with professional associations and memberships to achieve objectives for sales volume and revenue
- Consistently meets and exceeds established group and event sales goals and key performance metrics
- Assists in the development of sales plans, resort-wide, theme park or hotel sales initiatives and group sales collateral
- Drives hotel occupancy by packaging room blocks with special events and park access, team building activities and meal options
- Negotiates group rates in alignment with Revenue Management strategies to maximize occupancy and average daily rate (ADR)
- Develops partnerships with corporate planners, destination marketing campaigns, and convention bureaus to secure hotel and event business
- Maintains close communications with Hotel Operations and convention services to ensure smooth execution of groups stays and meetings
- Promotes Universal Kids Resort services, including the theme park and hotel, to prospective customers by conducting tours of the facilities
- Drives group sales by proactively seeking sources of new business and maintaining strong relationships with existing accounts, following up to generate repeat business, new leads, and referrals
- Partners with key UDX Marketing & Sales teams to support cross-departmental initiatives
- Prepares custom sales proposals and negotiates service contracts to reflect the requirements of the prospective clients
- Negotiates rates and prices for each individual group based on client needs, the marketplace and value of business
- Collaborates across UKR divisions to ensure a seamless and successful event execution
- Creates, manages, and distributes reports to effectively communicate sales data and insights
- Utilizes Salesforce for lead generation, account management and tracking sales activity
- Effectively manages the sales cycle including lead generation, contracting, execution and follow-up
- Maintains resort knowledge throughout the theme park and hotel and continues to be well-versed in all Universal Kids Resort product offerings, procedures, and policies
- Stays informed about industry trends, competitive offerings, and emerging event technologies
- Participates in ongoing training, internal briefings, and product updates to ensure accurate and current knowledge is applied in all client interactions
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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