Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) Plan
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a leader in the travel management industry with over four decades of experience specializing in managing corporate, government, vacation, group, meetings, and incentive travel programs throughout the United States. With a strong reputation and steady growth over the years, ADTRAV is recognized as one of the top business travel management companies nationwide. The company prides itself on offering tailored travel solutions to meet the unique needs of its diverse client base, which includes corporations, government entities, and leisure travelers. ADTRAV combines expert knowledge, advanced technology, and personalized service to deliver exceptional travel management... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience booking and ticketing group air travel
- Complex international travel experience preferred
- Contracting and block space issuance experience preferred
- Proficient with Sabre GDS system
- Knowledge of airline, city, hotel, and car rental codes
- Familiarity with federal travel regulations
- Strong computer and multi-tasking skills
- Excellent customer service skills
- Proficient in Microsoft Office and CRM
- Excellent communication and listening skills
- Strong attention to detail
- Self-motivated and organized
- Ability to work remotely
- Ability to work flexible hours including after hours and weekends
- Ability to maintain confidentiality
- Pass background checks
Job Qualifications
- High school diploma or equivalent
- At least 2 years experience as a group booking and ticketing agent
- Experience with complex international travel preferred
- Experience contracting and issuing block space preferred
- Strong knowledge and experience with GDS systems, Sabre required, Amadeus a plus
- Proficient with Sabre pricing including phases
- Knowledge of city, airline, hotel, and car rental codes
- Working knowledge of Fly America, Open Skies, and federal travel regulations
- Strong computer and typing skills
- Experience with multiple applications and multi-monitor setups
- Ability to deliver excellent customer service
- Proficiency with Microsoft Office suite
- Experience using CRM systems
- Excellent English written and verbal communication skills
- Strong listening and attention to detail
- Self-motivated with ability to manage multiple tasks
- Excellent time-management and organizational skills
- Ability to communicate ideas clearly and accept feedback
- Professional and positive demeanor
- Ability to work remotely and meet home-office requirements
- Able to sit and work extended periods
- Flexible schedule availability including evenings and weekends
- Ability to maintain confidentiality
- Successful completion of background checks
Job Duties
- Book and ticket air travel for groups up to 4,000 travelers including organizing manifests, booking, ticketing, and reporting
- Organize group travel for corporate incentive, leisure, and government clients
- Book and issue airline reservations through GDS system accurately and efficiently
- Research and coordinate airline contracts in conjunction with leadership
- Act as a liaison for all group air accounts
- Work with leadership to manage group blocks, attrition, and utilization
- Follow up with clients regarding travel plans and make adjustments as needed
- Provide excellent customer service and resolve traveler issues
- Document all information in CRM and other internal tools
- Utilize various applications including GDS and online booking tools
- Follow ADTRAV policies, procedures, and approved workflows
- Meet key performance indicators such as average transactions, errors, and service level agreements
- Communicate effectively with other agents and stakeholders
- Participate in ongoing training and maintain industry knowledge
- Represent ADTRAV company values and maintain relationships with employees, partners, vendors, and clients
- Adhere to company confidentiality and data security standards
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.