Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a highly experienced company specializing in managing a variety of travel programs across the United States. With over four decades of expertise, ADTRAV caters to corporate, government, vacation, group, meetings, and incentive travel needs. Throughout its history, the company has demonstrated consistent growth and is currently recognized as one of the top business travel management companies nationwide. This reputation is a testament to the company's commitment to excellence, customer satisfaction, and comprehensive travel solutions tailored to diverse client requirements. ADTRAV’s deep industry knowledge and broad service portfolio make it a preferred partner for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience as group booking and ticketing agent
- Experience with complex international travel preferred
- Contracting and issuing block space experience preferred
- Proficiency in Sabre GDS required
- Knowledge of Amadeus GDS a plus
- Familiarity with Sabre pricing phases
- Knowledge of city, airline, hotel, and car rental codes
- Working knowledge of Fly America and Open Skies regulations
- Strong computer and typing skills
- Ability to use multiple applications and monitors simultaneously
- Capacity to deliver excellent customer service
- Proficient with Microsoft Office suite
- Experience using CRM software
- Excellent English communication skills
- Strong listening and detail-oriented skills
- Self-motivated with multitasking ability
- Good time-management and organizational skills
- Ability to take feedback constructively
- Professional and positive work demeanor
- Ability to work remotely and meet company home-office standards
- Capacity to sit and work for extended periods
- Availability to work Monday through Friday 7am to 7pm CT including occasional after-hours and weekends
- Completion of new hire and department training
- Ability to maintain confidentiality
- Successful passing of credit, criminal, and employment background checks
Job Qualifications
- High school diploma or equivalent
- At least 2 years experience as a group booking and ticketing agent
- Complex international experience preferred
- Experience contracting and issuing block space preferred
- Strong knowledge and experience with GDS systems
- Sabre required, Amadeus a plus
- Proficient with Sabre pricing including phases
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Working knowledge in Fly America, Open Skies, and federal travel regulations
- Strong computer and typing skills
- Demonstrated experience using multiple applications and monitors
- Ability to deliver excellent customer service
- Proficient with Microsoft Office suite
- Experience using CRM
- Excellent English written and verbal communication skills
- Excellent listening skills
- Strong attention to detail
- Highly self-motivated with ability to manage multiple tasks
- Excellent time-management and organizational skills
- Clear communication and openness to feedback
- Professional and positive demeanor
- Ability to work remotely and meet home-office requirements
- Able to sit and work at a computer for extended periods
- Able to work schedule Monday-Friday 7am-7pm CT with after-hours and weekends as needed
- Able to pass new hire and department-specific training
- Able to maintain confidentiality
- Able to pass credit, criminal, and employment background check
Job Duties
- Book and ticket air travel for groups up to 4,000 travelers, organize manifests, booking, ticketing, reporting, and make changes as needed
- Organize group travel for corporate incentive, leisure, and government clients
- Book and issue airline reservations through GDS system accurately and efficiently
- Research and coordinate airline contracts in conjunction with leadership
- Act as a liaison for all group air accounts
- Work with leadership to manage group blocks, attrition, and utilization
- Follow up with clients regarding travel plans and adjust as needed
- Be responsive to travelers and clients throughout the booking process
- Meet all KPIs as required including average transactions, errors, SLAs, attendance and adherence to schedule
- Document all information in CRM and other tools
- Utilize various applications including GDS, online booking tools, and internal applications
- Follow ADTRAV policies, procedures, and approved workflows
- Provide excellent customer service showing empathy and solving traveler issues
- Communicate effectively with other agents and employees
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training
- Represent ADTRAV by embracing company values
- Adhere to company policies and procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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