Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.54 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free stand-by travel privileges
medical benefits
Dental benefits
vision benefits
401k match program
quarterly and annual bonus plans
Holiday and paid time off
Job Description
Horizon Air is a regional airline that operates as part of the Alaska Air Group, providing essential air service to various destinations primarily in the Western United States and Canada. Known for its commitment to quality customer service and operational excellence, Horizon Air plays a vital role in connecting communities, offering scheduled passenger and cargo services. The company prides itself on its close-knit team environment where collaboration and mutual respect are key to successful operations. Horizon Air's focus on professionalism, safety, and welcoming service enhances travel experience for its guests, reinforcing its reputation as a trusted regional carrier.
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Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of customer service or airline operations experience
- Ability to lead, direct and motivate teams
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Valid unexpired driver’s license
- Ability to obtain USPS Mail Handling Certification
- Ability to lift 50 pounds consistently
- Ability to stand for long periods
- Ability to bend, stoop, squat, reach and grasp
- Basic math skills
- Flexibility to work nights, weekends and holidays
- Proficiency in English
- Minimum age of 18
- Authorization to work in the U.S.
Job Qualifications
- High school diploma or equivalent
- A minimum of 6 months of customer service or airline operations experience
- Ability to lead, direct and motivate teams for optimum performance
- Strong active listening and verbal communication skills
- Ability to juggle multiple tasks in a fast-paced environment
- Valid unexpired driver’s license issued by a US state, US territory or the District of Columbia
- Ability to obtain USPS Mail Handling Certification
- Ability to consistently lift 50 pounds
- Must be able to stand for long periods of time
- Must be able to bend, stoop, squat, reach and grasp
- Ability to perform basic mathematics
- Ability to work a variety of schedules including nights, weekends and holidays
- Ability to communicate in English
- Minimum age of 18
- Must be authorized to work in the U.S.
- Preferred minimum of 1 year of customer service or community service experience
- Preferred previous leadership experience
Job Duties
- Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines
- Ensures that the Ground Service Agents follow proper procedures
- Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis
- Performs clerical functions, reports and assists with unexpected passenger needs or complaints
- Performs Ground Service Agent duties
- Monitors and enforces safety standards
- Facilitates team communication and resolves conflicts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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