Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.50 - $27.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Employee assistance program
Professional development opportunities
Job Description
Hermes Palo Alto Boutique, opened in 2018, is a distinguished part of the Western Region network of Hermes stores, renowned globally for its dedication to exceptional customer service and artisanal excellence. Hermes is an independent, family-owned luxury brand with a heritage dating back to 1837, rooted in a commitment to craftsmanship, sustainability, and social responsibility. With a presence in 49 countries, including 310 stores worldwide, Hermes proudly employs over 15,000 people, with a significant portion dedicated to artisanal production in France, maintaining a tradition of quality that spans nearly two centuries. The store embraces diversity, inclusion, and fairness, fostering a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service, retail, or hospitality
- Ability to work flexible hours including weekends and holidays
- Strong interpersonal and communication skills
- Ability to manage multiple tasks simultaneously
- Professional presentation and demeanor
- Basic computer literacy
- Ability to handle phone and face-to-face interactions effectively
- Adaptability to diverse client backgrounds
- Commitment to providing exceptional customer service
Job Qualifications
- Strong communication skills
- Excellent customer service skills with a friendly attitude
- Experience in customer service, retail, or service sector
- Ability to work a flexible schedule
- Attention to detail and organized workspace
- Ability to provide basic information about neighborhood, store services and customer inquiries
- Knowledge of additional languages is a plus
- Verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- High-touch customer service standards and hospitable approach
- Calm, professional, and polite manner
- Versatility and priority management
- Enthusiasm, self-confidence, and motivation
Job Duties
- Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
- Serve as the host of the boutique and model the company vision of providing extraordinary service to all
- Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team
- Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
- Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection
- Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations
- Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts
- Demonstrate generosity and anticipate client’s needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary
- Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service
- All other duties assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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