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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Grand Sierra Resort is a premier entertainment and hospitality destination known for its luxurious accommodations, exciting gaming options, and exceptional guest services. Located in a vibrant area, the resort offers guests a unique blend of relaxation, entertainment, and fine dining experiences. As a full-service resort, Grand Sierra is committed to creating memorable experiences for every visitor through unparalleled service, upscale amenities, and a welcoming atmosphere. The resort prides itself on fostering a professional environment that supports employee development and encourages teamwork to maintain its reputation as a leader in the hospitality industry.
The Guest Services Team Member role at... Show More
The Guest Services Team Member role at... Show More
Job Requirements
- Minimum age of 16 years
- Ability of simple reading, math, writing and task completion skills
- Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate
- Must be able to stand, walk and balance for extended periods
- Ability to occasionally lift/carry and push/pull up to 10lbs
- Must have coordination, supervising, following instructions, problem solving, independent judgment, and decision making skills
Job Qualifications
- Previous cashiering experience preferred
- Ability of simple reading, math, writing and task completion skills
- Skills in coordination, supervising, following instructions, problem solving, independent judgment, and decision making
- Ability to handle guest and team members in a tactful and respectful manner
- Flexible to work all shifts including holidays, nights, and weekend hours
- Minimum age of 16 years
- Combination of education, training or experience that provides required knowledge, skills, and abilities
Job Duties
- Greet and seat guests by utilizing department greeting and steps of service
- Manage reservations including calling and confirming upcoming reservations
- Manage waitlist by providing accurate wait time estimates
- Address guest inquires
- Receive payment from guests in the form of cash, credit cards, and room charges and comp slips
- make changes as needed, verify validity of charges, record charges and ensure vouchers are properly executed to accurately balance all monetary transactions
- Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank
- Interact with team members and guests in a professional and polite manner including complaints and concerns are effectively handled
- Communicate special requests with management, service staff, and culinary team
- Assist the support team to turn tables faster by resetting them quickly and efficiently
- Take to-go orders and assure the orders are packed with the required condiments
- Support and maintain Grand Sierra Resort guest service guidelines and other policies and procedures
- Help maintain safe and healthy work environment by following organization standards and sanitation regulations
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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