Job Overview
Employment Type
Hourly
Internship
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.25
Work Schedule
Standard Hours
Benefits
Paid Time Off
Employee Discounts
Flexible Schedule
Professional development opportunities
Training and mentorship
Job Description
This internship opportunity is offered by a prestigious golf management company committed to delivering exceptional guest experiences and efficient golf course operations. The organization is recognized for its dedication to quality service and its comprehensive approach to managing all aspects of a golf facility, from guest reservations to on-course play and hospitality services. As a full-time seasonal position, the Golf Management Internship (PGM) runs from April or May through early October, providing interns with a robust, hands-on experience during the peak golfing season. The internship is hourly and non-exempt, typically requiring 40-45 hours of work per week spread across about... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in golf or hospitality preferred
- Ability to work 40-45 hours weekly during the seasonal period
- Strong customer service skills
- Excellent communication skills
- Physical ability to lift 50 pounds daily
- Ability to stand for extended periods
- Proficiency in computer operations and POS systems
- Willingness to learn and adapt
- Ability to work under supervision
Job Qualifications
- Prior experience in the golf course or club industry is preferred
- Completed or enrolled in an accredited hospitality or PGM program
- Previous golf management software and POS system experience preferred
- Ability to lift 50 pounds on a daily basis
- Ability to stand up to 8 hours a day
- Ability to work productively at a desk and computer for 6-8 hours a day
Job Duties
- Greet all overnight guests and assist with luggage and valet service
- Greet all golfing guests and assist with golf bags, caddies, directions and parking
- Manage the practice facility and the Drumlin putting course
- Move and track luggage for overnight guests arriving and departing
- Stock and maintain the locker rooms on property
- Prepare guests luggage, golf clubs, and vehicles for departure
- Perform all other tasks defined in golf operations handbook and by manager on duty
- Answer incoming calls and assist with reservations, confirmations, room need requests, and questions
- Understand and communicate the history, products, and services of the golf course
- Sell, process, and confirm room reservations using selling techniques and strategies
- Answer incoming calls within three rings with appropriate greeting
- Maintain knowledge of current course events, activities, hours of operation, and dining options
- Register all daily golf guests and provide all facility information
- Function as a working member of the golf shop staff
- Manage tee sheet, POS, and all other computer functions
- Sell merchandise and be educated in merchandise sales techniques and products
- Greet guests warmly and perform registration procedures
- Provide guests with room assignments, room keys, directions, and upsell when appropriate
- Assist guests with issues and complaints with empathy and a focus on guest satisfaction
- Use supervisor support when necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: