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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Residence Inn by Marriott Indianapolis Carmel is a distinguished hotel located at 11895 N Meridian St, Carmel, IN 46032. As part of the renowned Marriott International brand, Residence Inn offers guests an exceptional extended-stay experience featuring spacious suites, modern amenities, and a welcoming atmosphere that caters to both business and leisure travelers. The hotel prides itself on delivering unmatched customer service, maintaining high standards of cleanliness, and ensuring a comfortable stay for all guests. With a strong commitment to excellence and innovation, Residence Inn by Marriott Indianapolis Carmel continually strives to enhance its operational efficiency and guest satisfaction through dedicated... Show More
Job Requirements
- Hotel experience of 5 to 10 years
- Experience in luxury and international hospitality settings
- Proven track record in hotel opening or repositioning
- Strong leadership and communication skills
- Ability to manage multiple departments and large teams
- Competency in financial management and budgeting
- Knowledge of occupational health and safety regulations
- Strong problem-solving and customer service skills
- Ability to work in remote locations if required
Job Qualifications
- A university degree in hotel management or a related field
- Experience in opening, managing, or re-positioning a hotel with a clear track record
- Excellent computer system skills
- At least 15 to 20 years of experience in the hospitality industry, including luxury and international experience
- 5 to 10 years of experience as a General Manager or Assistant General Manager
Job Duties
- Oversee the operations functions of the hotel as per the organizational chart
- Hold regular briefings and meetings with all heads of departments
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards
- Lead all key property issues including capital projects, customer service, and refurbishment
- Handle complaints and oversee the service recovery procedures
- Prepare, present, and achieve the hotel’s annual operating budget, marketing and sales plan, and capital budget
- Manage ongoing hotel profitability ensuring revenue and guest satisfaction targets are met and exceeded
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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