Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Building a diverse and inclusive team
Supporting career growth and development
Competitive compensation package
Including short and long-term incentives
Share appreciation rights program
paid vacation days
paid sick days
Employee charitable donation program
Hotel and travel discounts
Comprehensive benefits options
401K matching program
Job Description
LodgeLink, a company under the Black Diamond Group umbrella, is headquartered in Calgary, Alberta, Canada. The organization has positioned itself as a cutting-edge digital marketplace and ecosystem for workforce travel, specifically catering to the unique needs of crew travel. LodgeLink's platform simplifies and streamlines the entire process of booking, managing, and paying for crew travel and accommodation. Through its innovative technology and a growing network of hotel and lodge partners, it addresses the typical challenges faced in crew workforce travel, offering seamless solutions that save time and reduce costs for customers. The company prides itself on being more than just... Show More
Job Requirements
- Bachelor's degree in a related field
- minimum of 10 years experience in the corporate travel industry, including managerial experience
- demonstrated success in business development and revenue growth
- strong leadership and communication skills
- deep knowledge of travel industry trends and best practices
- proficiency with GDS systems, Sabre preferred
- ability to analyze data for strategic decisions
- financial management and budgeting experience
Job Qualifications
- Bachelor's degree in a related field
- proven experience in the corporate travel industry with a minimum of 10 years, including managerial experience
- proven business development track record of driving revenue growth within the travel industry
- proven track record of improving operational efficiency within the travel industry
- strong leadership, communication, and interpersonal skills
- in-depth knowledge of travel trends, destinations, and industry best practices
- exceptional customer service and problem-solving skills
- in-depth knowledge of various GDS systems, Sabre strongly preferred
- ability to analyze data and make strategic decisions
- demonstrated financial management and budgeting skills
Job Duties
- Lead, mentor, and motivate the team to execute on business targets and objectives
- provide guidance on tactical operations, aligning with senior leadership's strategic vision
- conduct regular performance reviews, set goals, and support professional development
- foster a collaborative and positive working environment
- establish and maintain strong relationships with clients and suppliers
- ensure high levels of customer satisfaction and loyalty
- develop growth strategies to acquire new customers and enter new industry verticals
- stay informed about the latest travel trends and industry developments
- analyze market research to identify opportunities for service improvement and expansion
- address and resolve customer concerns or issues promptly
- collaborate with Product and Engineering teams to develop and enhance digital platforms and tools to improve customer experience, team productivity, and company profitability
- maintain the company’s industry brand and reputation by attending conferences and networking events
- streamline and optimize travel processes for maximum efficiency
- implement technology solutions to enhance operational effectiveness
- collaborate on evaluating and selecting travel technology and customer experience solutions
- develop and implement quality assurance processes to ensure accuracy and consistency in transactions
- lead the annual planning and budgeting process for Corporate Travel
- work closely with finance to monitor and manage budgetary constraints
- implement strategies to optimize cost-efficiency without compromising service quality
- manage relationships with third-party vendors
- negotiate pricing and commission models with external stakeholders and partner travel companies
- provide support during contract negotiations with third-party vendors as required
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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