Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Building a diverse and inclusive team
Competitive compensation package
Share appreciation rights program
paid vacation days
paid sick days
Employee charitable donation program
Hotel and travel discounts
Comprehensive benefits options
401K matching program
Job Description
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada, is a leading digital marketplace and ecosystem dedicated to transforming workforce travel. Specializing in crew travel, LodgeLink provides innovative technology solutions that simplify the complexities involved in finding, booking, and managing crew travel and accommodation requirements. Serving a growing network of hotel and lodge partners, the company is committed to streamlining every aspect of the workforce travel journey – from booking to management, payments, and cost reporting. With a mission to create a better way for crew travel, LodgeLink combines cutting-edge technology with a passionate and diverse team driven... Show More
Job Requirements
- Bachelor's degree in a related field
- minimum of 10 years of experience in the corporate travel industry
- managerial experience
- experience in business development
- proven ability to improve operational efficiency
- strong leadership skills
- knowledge of travel trends and industry best practices
- excellent customer service skills
- familiarity with GDS systems, especially Sabre
- analytical skills
- financial management and budgeting experience
Job Qualifications
- Bachelor's degree in a related field
- proven experience in the corporate travel industry with a minimum of 10 years, including managerial experience
- proven business development track record of driving revenue growth within the travel industry
- proven track record of improving operational efficiency within the travel industry
- strong leadership, communication, and interpersonal skills
- in-depth knowledge of travel trends, destinations, and industry best practices
- exceptional customer service and problem-solving skills
- in-depth knowledge of various GDS systems, Sabre strongly preferred
- ability to analyze data and make strategic decisions
- demonstrated financial management and budgeting skills
Job Duties
- Lead, mentor, and motivate the team to execute on business targets and objectives
- provide guidance on tactical operations, aligning with senior leadership’s strategic vision
- conduct regular performance reviews, set goals, and support professional development
- foster a collaborative and positive working environment
- establish and maintain strong relationships with clients and suppliers
- ensure high levels of customer satisfaction and loyalty
- develop growth strategies to acquire new customers and enter new industry verticals
- stay informed about the latest travel trends and industry developments
- analyze market research to identify opportunities for service improvement and expansion
- address and resolve customer concerns or issues promptly
- collaborate with Product and Engineering teams to improve digital platforms and tools
- maintain the company’s industry brand and reputation by attending conferences and networking events
- streamline and optimize travel processes for maximum efficiency
- implement technology solutions to enhance operational effectiveness
- develop and implement quality assurance processes
- lead the annual planning and budgeting process for Corporate Travel
- work closely with finance to monitor and manage budgetary constraints
- implement strategies to optimize cost-efficiency
- manage relationships with third-party vendors
- negotiate pricing and commission models
- provide support during contract negotiations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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