Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
on the job training
flexible scheduling
Job Description
Germaine's Luau is a renowned Hawaiian cultural experience company, providing traditional luau events that showcase authentic Hawaiian cuisine, music, dance, and cultural storytelling. Known for its vibrant and immersive atmosphere, Germaine's Luau has been a top choice for both tourists and locals seeking to connect with Hawaiian heritage in a festive setting. The company prides itself on delivering an outstanding guest experience characterized by attentive service, engaging activities, and the warm "Aloha" spirit that Hawaii is famous for. Operating under the umbrella of Roberts Hawaii, a respected transportation and tourism service provider, Germaine's Luau ensures seamless integration between event and... Show More
Job Requirements
- Ability to communicate clearly with guests and handle inquiries
- ability to work flexible schedule including weekends, evenings, holidays
- must have positive attitude and willingness to learn
- ability to manage guest issues including payments and ticketing
- ability to collaborate with driver and staff
- provide welcoming and friendly experience
- must adapt to various weather conditions
- able to sit, stand for extended periods
- able to walk, kneel, bend, push and pull
- able to lift and carry over 40 pounds
Job Qualifications
- High school diploma or equivalent
- customer service experience
- strong communication skills
- ability to engage and entertain guests
- basic math skills for handling payments
- ability to work flexible schedules including weekends and holidays
- positive attitude and initiative
- teamwork and collaboration skills
- prior experience in hospitality or event support preferred but not required
Job Duties
- Coordinate with the driver to assess and manage passenger behavior and safety
- assist in resolving guest issues by contacting dispatch and supervisors
- use the bus microphone to make announcements and provide engaging commentary
- greet and assist passengers during boarding and exiting
- address guest needs such as bathroom stops and ticket upgrades
- ensure proper distribution and management of guest tickets, wristbands, and photo cards
- manage the ticket manifest with accurate guest details and attendance statuses
- upsell package upgrades and process payments on the bus
- provide guests with information about luau menus, activities, ticketing, and site logistics
- encourage guest participation through enthusiastic commentary
- assist with guest disembarkation and photo line management at the luau site
- help escort guests to various luau areas and support seating arrangements during dinner service
- collect and process payments and vouchers securely
- assist with passenger disembarkation after the event and ensure cleanliness of the bus
- turn in all paperwork including manifests, ticket counts, payments, and vouchers
Job Qualifications
Experience
No experience required
Job Location
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