Global Travel Program Director - Global Operations
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discretionary bonus
remote work
Flexible Schedule
Equal employment opportunity
Job Description
Creative Artists Agency (CAA) is a premier global entertainment and sports agency known for its extensive expertise across filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Established as a pioneer within the agency business, CAA has continually set industry standards by launching new initiatives such as a dedicated sports division, an investment bank, venture funds, technology start-ups, a philanthropic arm, a presence in China, and a brand marketing services division. With its diverse workforce and culture of collaboration, CAA excels in identifying and creating opportunities that help... Show More
Job Requirements
- 10+ years of experience in global or corporate travel management
- 5+ years in a leadership capacity
- proven success managing global travel programs and policy governance in matrixed organizations
- experience in vendor negotiation, contract management, and oversight of travel platforms
- knowledge of corporate travel tools such as Concur, SAP, Egencia, Navan
- exceptional communication and stakeholder management skills
- bachelor’s degree required
- travel management certifications strongly preferred
- ability to work onsite Monday through Thursday in Los Angeles and remotely on Fridays
Job Qualifications
- Bachelor’s degree
- travel management certifications such as GBTA strongly preferred
- 10+ years of experience in global or corporate travel management
- 5+ years in a leadership capacity
- proven success managing global travel programs and policy governance in matrixed organizations
- demonstrated expertise in vendor negotiation and contract management
- deep knowledge of corporate travel tools and systems including Concur, SAP, Egencia, Navan
- exceptional communication, stakeholder management, and problem-solving skills
- industry experience in entertainment, media, or professional services is a plus
Job Duties
- Own and evolve the global travel program encompassing air, hotel, ground transportation, travel safety/security, and associated technologies
- develop travel strategies reflecting business priorities, traveler experience, and operational realities
- maintain and govern the global travel policy in collaboration with Finance, HR, and Legal/Risk departments
- serve as the central point of coordination for policy development, updates, and communication
- lead a cross-functional travel team supporting global business
- act as a trusted advisor to internal stakeholders including senior executives and department leads
- represent the travel function on steering committees, cross-functional workstreams, and strategic initiatives
- manage relationships with travel management companies, airlines, hotel providers, ground transportation services, and travel technology platforms
- negotiate contracts and preferred rates ensuring vendor compliance with service level agreements and safety/security expectations
- conduct regular vendor performance reviews and drive continuous service improvements
- oversee implementation and usage of global travel booking and expense platforms
- identify and execute cost-savings opportunities through vendor consolidation, travel pattern analysis, and policy adherence
- monitor global travel trends, technology advancements, and traveler satisfaction data
- partner with Legal and Risk to embed duty of care, insurance, and emergency protocols in travel practices
- provide regular reporting on travel spend, vendor utilization, and policy compliance
- implement traveler communication and education campaigns in partnership with HR and Internal Communications
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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