Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.60
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Diversity and inclusion initiatives
Job Description
AirMed, a prominent member of the Global Medical Response (GMR) family of companies, is a leading provider of air medical transportation services. As part of the extensive GMR network, AirMed is dedicated to delivering compassionate, high-quality medical care in critical areas such as emergency response and patient relocation. The organization prides itself on its strong values that drive exceptional care standards and a commitment to improving patient outcomes at a moment's notice. With a broad reach and highly trained teams, AirMed plays an essential role in global emergency and medical transport services, focusing on rapid, responsive, and reliable care delivery.... Show More
Job Requirements
- High school diploma or equivalent
- EMS dispatch or customer service call center experience preferred
- strong customer service experience
- sales emphasis preferred
- effective verbal and written communication skills
- professional phone manner
- ability to adapt to work demands
- knowledge of standard office equipment
- basic computer skills
- typing speed of 25 to 40 wpm
- successful completion of orientation program
- membership in IAMTCS
- certification as Certified Flight Communicator within two years
Job Qualifications
- Experience in EMS dispatch or customer service call center preferred
- strong customer service skills
- emphasis on sales preferred
- effective verbal and written communication
- professional phone manner and appearance
- ability to adapt to evolving work demands
- knowledge of standard office equipment and basic computer skills
- typing proficiency of 25 to 40 wpm
- successful completion of Global Operations Center General Orientation Program
- current membership in IAMTCS
- certification as Certified Flight Communicator within two years of hire
Job Duties
- Answer and respond to customer queries and requests
- communicate pertinent information to internal departments
- maintain up-to-date knowledge through initial and ongoing training
- utilize customer service skills effectively
- promote and sell AirMed membership program
- conduct and document outbound membership and renewal calls
- follow company policies, procedures, and Medical Operations Department guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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