Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
AirMed is a premier provider of air medical transportation services and operates as part of the Global Medical Response (GMR) family of companies. As a leader in emergency and patient relocation services, AirMed is dedicated to delivering compassionate and high-quality medical care to individuals in need across various locations. The company prides itself on its values-driven approach, emphasizing teamwork, respect for diversity, and a commitment to continuous improvement and innovation in patient care. AirMed employees play a vital role in ensuring the safety and well-being of patients through expert communication, coordination, and swift response times.
The Global Operations Center Sp... Show More
The Global Operations Center Sp... Show More
Job Requirements
- High school diploma or equivalent
- EMS dispatch or customer service call center experience preferred
- Strong customer service orientation
- Ability to communicate effectively both verbally and in writing
- Professional phone manner and appearance
- Ability to adapt and respond appropriately to changing work demands
- Basic computer skills including typing 25-40 words per minute
- Successful completion of Global Operations Center General Orientation Program
- Maintain current IAMTCS membership and continuing education
- Obtain Certified Flight Communicator certification within two years of hire
- Ability to promote and sell membership programs
Job Qualifications
- EMS dispatch or customer service call center experience preferred
- Strong customer service experience
- Emphasis on sales preferred
- Effective verbal and written communication skills
- Professional phone manner and appearance
- Ability to adapt to evolving work demands
- Knowledge of standard office equipment and basic computer skills
- Ability to type 25-40 words per minute
- Completion of the Global Operations Center General Orientation Program
- Current membership in IAMTCS with required continuing education
- Certified Flight Communicator certification required within two years of hire
Job Duties
- Answer and respond to customers' queries and requests
- Communicate pertinent information to internal departments as needed
- Maintain up-to-date knowledge and access to current information
- Participate in ongoing education and training activities
- Utilize customer service skills effectively during customer interactions
- Promote and sell the AirMed membership program
- Conduct and document outbound membership and renewal calls
- Follow company policies, procedures, and guidelines
- Participate in continuous quality improvement initiatives
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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