Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Life insurance
Job Description
AirMed is a distinguished provider within the air medical transportation industry, operating as a vital part of the Global Medical Response (GMR) family of solutions. With a focus on emergency and patient relocation services, AirMed exemplifies compassionate, quality medical care delivered by dedicated professionals. The company has established itself as a critical link for rapid medical response, effectively connecting patients and healthcare providers through timely and efficient air transportation services. Known for its robust operational systems and highly trained staff, AirMed stands at the forefront of medical air transport, continuously investing in innovative technology and comprehensive employee training to ensure... Show More
Job Requirements
- EMS dispatch or customer service call center experience preferred
- strong customer service experience
- ability to communicate effectively both verbally and in writing
- professional phone manner and appearance
- ability to adapt and respond appropriately to evolving work demands
- knowledge of standard office equipment and basic computer skills
- ability to type 25-40 wpm
- successful completion of the Global Operations Center General Orientation Program
- current membership in IAMTCS with continuing education sponsored by AMI
- successful completion and currency of Certified Flight Communicator within two years of hire for full-time staff
Job Qualifications
- EMS dispatch or customer service call center experience preferred
- strong customer service experience with emphasis on sales preferred
- ability to communicate effectively both verbally and in writing
- professional phone manner and appearance
- ability to adapt and respond appropriately to evolving work demands
- knowledge of standard office equipment and basic computer skills
- ability to type 25-40 wpm
- successful completion of the Global Operations Center General Orientation Program
- current membership in IAMTCS with continuing education sponsored by AMI
- successful completion and currency of Certified Flight Communicator within two years of hire for full-time staff
Job Duties
- Answering and responding to customer's queries and/or requests
- communicating pertinent information to members of internal departments as needed
- maintaining up-to-date knowledge of information and how to access it
- participating in initial and ongoing education and training activities
- utilizing customer service knowledge and skills effectively
- promoting the AirMed membership program and selling memberships
- conducting and documenting outbound membership and renewal calls
- following company policies, procedures, and guidelines
- actively participating in continuous quality improvement programs
- performing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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