Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.60
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee assistance program
Professional Development
Employee Discounts
Job Description
AirMed is a premier provider of air medical transportation services and a proud member of the Global Medical Response (GMR) family of solutions. GMR is a nationwide leader in critical care transportation, bringing compassionate and high-quality emergency and patient relocation services to communities across the globe. AirMed's commitment to excellence is reflected in its team-oriented, patient-centered approach driven by core values of empathy, dedication, and professionalism. The organization prioritizes creating a supportive work environment that respects diversity, encourages creativity, and fosters employee satisfaction. By joining AirMed, specialists become part of a dynamic team that strives to make a meaningful impact... Show More
Job Requirements
- EMS dispatch or customer service call center experience preferred
- Strong customer service experience
- Emphasis on sales preferred
- Ability to communicate effectively verbally and in writing
- Professional phone manner and appearance
- Ability to adapt and respond appropriately to evolving work demands
- Knowledge of standard office equipment and basic computer skills
- Ability to type 25-40 wpm
- Successful completion of Global Operations Center General Orientation Program
- Current membership in IAMTCS supported by AirMed
- Successful completion and currency of Certified Flight Communicator within two years of hire
Job Qualifications
- EMS dispatch or customer service call center experience preferred
- Strong customer service experience
- Emphasis on sales preferred
- Ability to communicate effectively verbally and in writing
- Professional phone manner and appearance
- Ability to adapt to evolving work demands
- Knowledge of standard office equipment and basic computer skills
- Ability to type 25-40 wpm
- Successful completion of Global Operations Center General Orientation Program
- Current membership in IAMTCS supported by AirMed
- Successful completion and currency of Certified Flight Communicator within two years of hire
Job Duties
- Answering and responding to customer queries and requests
- Communicating pertinent information to internal departments
- Maintaining up-to-date knowledge or accessing current information
- Participating in initial and ongoing education and training
- Utilizing customer service skills effectively when interacting with customers
- Promoting the AirMed membership program and selling memberships
- Conducting and documenting outbound membership and renewal calls to existing and past members
- Following company and Medical Operations Department policies, procedures and guidelines
- Participating in continuous quality improvement programs
- Performing other duties as assigned
- Communicating accurate and current responses tailored to caller needs
- Representing AirMed professionally to all contacts
- Acquiring and maintaining necessary job knowledge and skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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