Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Continuous education support
Diversity and inclusion initiatives
Job Description
AirMed is a prominent provider of air medical transportation services operating as a vital part of the Global Medical Response (GMR) family of solutions. With a steadfast commitment to delivering compassionate, quality medical care, AirMed specializes primarily in emergency medical and patient relocation services. The organization prides itself on its dedication to patient care, rapid response, and operational excellence. The company holds a strong reputation for support and development of its employees, fostering an inclusive and respectful work environment that values diversity, creativity, and effort. AirMed's operations rely on a team of highly skilled professionals committed to making a difference... Show More
Job Requirements
- EMS dispatch or customer service call center experience preferred
- strong customer service experience
- ability to communicate effectively verbally and in writing
- professional phone manner and appearance
- ability to adapt and respond to evolving work demands
- knowledge of standard office equipment and basic computer skills
- ability to type 25-40 wpm
- successful completion of Global Operations Center General Orientation Program
- current membership in IAMTCS supported by AMI
- certification as Certified Flight Communicator within two years of hire
Job Qualifications
- Strong customer service experience
- emphasis on sales preferred
- ability to communicate effectively both verbally and in writing
- professional phone manner and appearance
- ability to adapt to evolving work demands
- knowledge of standard office equipment and basic computer skills
- ability to type 25-40 wpm
- successful completion of Global Operations Center General Orientation Program
- current membership in IAMTCS including continuing education
- Certification as Certified Flight Communicator within two years of hire
Job Duties
- Answering and responding to customer queries or requests
- communicating pertinent information to internal departments
- maintaining up-to-date knowledge of company policies and services
- participating in initial and ongoing education and training
- utilizing customer service skills in interactions
- promoting and selling AirMed membership program
- conducting and documenting outbound membership and renewal calls
- following company policies, procedures, and guidelines
- participating in continuous quality improvement programs
- performing other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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