Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career Development
Job Description
Block 22 LLC is a renowned hospitality company dedicated to excellence in service and guest satisfaction. With a steadfast commitment to its core values of Teamwork, Respect, Integrity, and Passion, Block 22 LLC nurtures a diverse and inclusive culture that fosters collaboration and personal growth. The company prides itself on providing a fun, safe, and transparent work environment where employees are empowered to deliver exceptional guest experiences. Block 22 operates premium properties, including The Grove Hotel, which is known for its dedication to outstanding hospitality and guest comfort. As part of its team, employees engage in meaningful work that not... Show More
Job Requirements
- professional in dress and manner
- ability to deal courteously and tactfully with the public and an ability to communicate and develop an effective working relationship with fellow associates and supervisors
- good oral communication skills, including use of hotel radio communication system
- strong organizational and time management skills
- ability to work well under pressure and time-sensitive guest situations
- proficiency at statistical and competitive analysis
- accuracy to detail is critical
Job Qualifications
- professional in dress and manner
- ability to deal courteously and tactfully with the public
- ability to communicate and develop an effective working relationship with fellow associates and supervisors
- good oral communication skills, including use of hotel radio communication system
- strong organizational and time management skills
- ability to work well under pressure and time-sensitive guest situations
- accuracy to detail is critical
- proficiency at statistical and competitive analysis
Job Duties
- provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- able to clean guestrooms while meeting productivity standards
- perform full cleans on late checkout rooms
- communicate with the manager-on-duty and the front desk
- pick up the assignment sheet from the housekeeping office
- stock turndown cart
- follow proper guest room entry procedures per sop
- make sure that the room has complete towel supply
- ensure vanity is neat and guest items are arranged
- replenish bath amenities
- turn out all lights except on the telephone side of the bed
- turn the radio on to soft music, close all curtains in the room, and place the tv remote on the nightstand
- properly turn down beds according to hotel standards
- place chocolate or other amenity on pillow with turndown card/greeting
- if applicable, neatly place bathrobe on bed
- empty wastebaskets
- assist in cleaning public and back of house areas
- follow proper use of approved chemicals and accurately label chemical containers
- always use gloves when handling chemicals
- vacuum hallway, lobby, office carpets on a regular basis
- follow correct key security and control
- never allow a guest access to a guest room unless they can prove they have a key that works in the lock
- ensure security and confidentiality of all guest and hotel information and material
- report maintenance issues
- maintain a clean and orderly work area in accordance with hotel standards
- complete daily/weekly cleaning schedule
- practice safety standards at all times and keep the property safe for guests and fellow associates
- use wet floor signs as needed
- use personal protective equipment
- communicate properly and effectively with the guest, front desk and mod
- effectively respond to guest complaints
- promote teamwork
- maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings
- respond to all pages and radio calls promptly
- follow proper key control procedures
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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