Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,500.00 - $71,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
The General Manager role is a pivotal leadership position within the restaurant industry, commanding the overall operations and success of the establishment. A restaurant group or brand typically hires a general manager to ensure that the location meets the company’s standards for food quality, safety, staff management, cleanliness, customer service, cost control, and facility maintenance. The restaurant industry demands a combination of strong leadership, operational skills, and the ability to foster a positive workplace culture. This role is essential in setting the tone for the entire restaurant team, including assistant managers, shift managers, and crew members, working closely with district... Show More
Job Requirements
- High school diploma or equivalent
- Several years of experience in restaurant management or leadership roles
- Ability to recruit, interview, and manage staff
- Strong knowledge of food preparation and safety standards
- Ability to resolve customer complaints professionally
- Excellent organizational skills
- Capability to oversee cash handling and inventory management
- Availability to work flexible hours including evenings and weekends
- Effective communication skills
Job Qualifications
- Proven experience as a restaurant manager or similar role
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Ability to lead and motivate a team
- Knowledge of restaurant management processes and best practices
- Familiarity with food safety and sanitation regulations
- Capable of managing budgets, inventory, and financial controls
- Strong problem-solving skills and the ability to handle complaints effectively
- Capability to work in a fast-paced environment while maintaining attention to detail
- Proficient in scheduling, staff training, and operational oversight
Job Duties
- Manage the activities and employees of a specific restaurant
- Direct all the members of subordinate staff and hold them accountable
- Recruit, interview, hire, promote, discipline, and terminate crew members and shift managers in accordance with company policies and procedures
- Supervise and help prepare food that meets or exceeds brand standards
- Resolve complaints from customers and report issues or incidents to supervisors
- Ensure the restaurant is opened and closed on time
- Maintain a clean restaurant that meets or exceeds company standards
- Ensure the restaurant is following proper cash procedures as outlined in the handbook
- Foster a safe working environment that complies with company policies, any applicable laws, and common sense
- Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others
- Develop crew members using the company's training procedures
- Use shift plan to organize and manage the crew during the shift
- Treat all others with respect and follow the company handbook and policies when dealing with subordinates
- Monitor product quality during shift by talking to customers during walk-throughs and when working off-line
- Monitor product quality by managing crew performance and providing specific feedback
- Monitor services times and focus on increasing efficiency and lowering speed of service
- Train crew to respond promptly to customer needs
- Train crew in customer courtesy
- Train crew to maintain store cleanliness during shift
- Follows and evaluates store cleaning plan
- Complete crew orientation and general training process
- Train crew in new products
- Cross train crew in various positions
- Give specific training on problem areas as need (i.e. food cost)
- Recommend high-performing crew to general manager for promotion to shift supervisors
- Follow all food safety procedures
- Monitor inventory levels to ensure product availability & order products as needed
- Manage security of cash, supplies, and equipment during shifts
- Follow store priorities set by the district manager
- Ensure restaurant follows company policies for discounts and promotions
- Drive deposits to the bank
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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