Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Flexible Schedule
Job Description
The General Manager position at our restaurant is a pivotal leadership role that directly influences the overall success and operational excellence of our establishment. Our restaurant is dedicated to delivering an exceptional dining experience, consistently upholding high standards in food quality, customer service, safety, and cleanliness. As a part of a respected company in the hospitality industry, we emphasize creating a positive and productive work environment for our team, while simultaneously achieving our business goals and maintaining strong community ties. The General Manager plays a crucial role in leading a team of assistant managers, shift managers, and crew members to... Show More
Job Requirements
- high school diploma or g.e.d.
- managerial or supervisory experience
- excellent communication skills
- good computer proficiency
- ability to manage a team
- strong problem-solving skills
- driver’s license and access to a vehicle
- must be 21 years or older
Job Qualifications
- ability to read, analyze, create and interpret general business memos and documents
- excellent written, verbal and group communication skills
- ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
- strong problem solving and decision-making skills
- ability to make good decisions and adapt to changing situations
- good computer skills including being proficient in word and excel
- ability to learn and use other software as required
- managerial, supervisory, leadership, and customer service experience
- high school diploma or g.e.d.
- driver’s license, a good driving record, and have access to a vehicle
- must be 21 years or older
Job Duties
- manage the activities and employees of a specific restaurant
- direct all the members of subordinate staff and hold them accountable
- recruit, interview, hire, promote, discipline, and terminate crew members and shift managers in accordance with company policies and procedures
- supervise and help prepare food that meets or exceeds brand standards
- resolve complaints from customers and report issues or incidents to supervisors
- ensure the restaurant is opened and closed on time
- maintain a clean restaurant that meets or exceeds company standards
- ensure the restaurant is following proper cash procedures as outlined in the handbook
- foster a safe working environment that complies with company policies, any applicable laws, and common sense
- perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others
- develop crew members using the company’s training procedures
- use shift plan to organize and manage the crew during the shift
- treat all others with respect and follow the company handbook and policies when dealing with subordinates
- monitor product quality during shift by talking to customers during walk-throughs and when working off-line
- monitor product quality by managing crew performance and providing specific feedback
- monitor services times and focus on increasing efficiency and lowering speed of service
- train crew to respond promptly to customer needs
- train crew in customer courtesy
- train crew to maintain store cleanliness during shift
- follows and evaluates store cleaning plan
- complete crew orientation and general training process
- train crew in new products
- cross train crew in various positions
- give specific training on problem areas as need i.e. food cost
- recommend high-performing crew to general manager for promotion to shift supervisors
- follow all food safety procedures
- monitor inventory levels to ensure product availability and order products as needed
- manage security of cash, supplies, and equipment during shifts
- follow store priorities set by the district manager
- ensure restaurant follows company policies for discounts and promotions
- drive deposits to the bank
Job Qualifications
Experience
Mid Level (3-7 years)