Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Flexible
Benefits
Competitive wages
Annual performance reviews
Merit increases
Production bonuses
Optional earned wages access
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
FSAs
HSAs
accident insurance
critical illness insurance
Hospital Indemnity insurance
Paid sick time
Paid Time Off
Paid parental leave
Holiday pay
mental health support
Team discount
Early access to new flavors
Pet insurance
Education Reimbursement
Commuter FSAs
Wellness rewards
Inclusive culture
Job Description
Salt & Straw is a renowned ice cream company known for its innovative approach and commitment to community connection through delicious, high-quality ice cream. Founded with a passion for unique flavors and exceptional customer experiences, Salt & Straw has grown into a beloved brand with a strong presence in local communities. The company prides itself on its ever-evolving menu, which features both classic favorites and creative new flavors, crafted to surprise and delight guests. Salt & Straw uses ice cream as a platform to pioneer experiences that inspire and bring people together, fostering a culture of joy, creativity, and community... Show More
Job Requirements
- High school diploma or GED
- 3 or more years experience in food service fast-casual dining or hospitality industry
- 2 or more years progressive leadership or management experience
- 1 or more years experience leading a team of 10 or more in high-volume retail or restaurant
- Valid Manager Food Safety Certification required within 30 days of employment or as mandated
- Ability to work evenings late nights weekends and holidays
- Proficiency in MS Office
- Fluency in English
Job Qualifications
- High school diploma or GED
- 3 or more years of experience in food service fast-casual dining or hospitality-focused industry
- 2 or more years of progressive experience as a leader manager or supervisor
- 1 or more years of experience leading a team of 10 or more team members in a high-volume retail or restaurant establishment
- Valid Manager Food Safety Certification required within 30 days of the start of employment or based on state or local requirement
- Desire to coach mentor motivate and manage team members with demonstrated ability to build and lead high-performing teams
- Ability to work with people of all backgrounds and identities
- Strong business acumen with a focus on sales growth cost control and profitability
- Passionate about delivering outstanding guest experiences and leading a team with integrity
- Excellent leadership and interpersonal skills with ability to effectively communicate and build rapport at various organizational levels
- Self-directed with organizational and problem-solving skills ability to prioritize work effectively and positively under pressure and amidst changing priorities
- Ability to thrive in a fast-paced dynamic environment with a hands-on approach
- Excellent collaboration and communication skills and ability to bring legendary hospitality into interactions with team direct reports guest and vendor relationships
- Proficiency in MS Office
- Fluency in English
- Ability to work evenings late nights weekends and holidays
Job Duties
- Oversee day-to-day operations including staffing payroll scheduling banking supplies procurement inventory management and product quality assurance
- Ensure all operational standards safety and health regulations are consistently met
- Manage labor costs to align with budget expectations optimizing for profitability
- Recruit hire train and retain a high-performing team including Assistant General Managers Shift Coordinators and Scoopers Provide coaching performance feedback documentation and development opportunities to team members
- Lead by example in delivering outstanding guest service ensuring every guest feels welcomed and delighted
- Facilitate timely clear communication of company updates and initiatives to align and engage the team while representing the shop's needs and feedback to other departments
- Resolve guest complaints and issues promptly using them as opportunities to improve service quality
- Drive sales and financial performance through effective leadership goal setting and strategic decision-making
- Engage with the local community to build strong relationships and drive brand awareness Participate in community events initiatives and local marketing activations
- Proactively identify escalate and follow up on repair and maintenance opportunities collaborating with District Managers and Facilities leadership to ensure timely completion and effective management of equipment maintenance and failure processes
- Ensure compliance with company policies food safety standards health and safety regulations and local laws
- Maintain the shop's cleanliness organization and maintenance to provide a safe and inviting environment for guests and team members
- Taste sample a scoop of ice cream daily to better communicate to customers why they might enjoy each flavor
- Foster a positive and engaging work environment for direct reports and team members ensuring open communication inspiration coaching and embracing Salt & Straw's mission and core values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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