Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,400.00 - $99,100.00
Work Schedule
Flexible
Benefits
competitive wage
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
performance bonuses
Job Description
The Monarch Hotel is a prestigious hospitality establishment known for its commitment to delivering exceptional guest experiences and maintaining high operational standards. As part of the Dreamscape Hospitality group, The Monarch Hotel upholds a reputation for excellence in hotel management, offering guests welcoming accommodations and top-tier service. This hotel is dedicated to sustainability, innovation, and fostering a team-oriented environment that encourages growth and development among its staff members. The Monarch Hotel operates in a competitive market where maintaining profitability while enhancing guest satisfaction and employee morale are key priorities. It stands out as an employer of choice by emphasizing ethical... Show More
Job Requirements
- Typically requires a 50-hour work week with occasional extended hours
- Light physical effort up to 20 pounds occasionally and up to 10 pounds frequently or continuously
- Must have renovation and brand conversion experience
- Ability to communicate information clearly and effectively
- Strong decision-making skills able to evaluate alternatives quickly and accurately
- Ability to work under pressure and manage stress
- Effective problem-solving skills including anticipating and resolving issues
- Ability to synthesize complex information and adjust as needed
- Effective communication and resolution skills with co-workers and guests
- Proficiency in financial data analysis and basic arithmetic functions
Job Qualifications
- At least 6 years of progressive experience in hotel management or related field
- A 4-year college degree with 4-5 years of relevant experience
- A 2-year college degree with 5-6 years of related experience
- Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software
- Valid driver's license in the applicable state
- Strong decision-making skills
- Effective problem-solving skills
- Ability to communicate clearly and effectively
- Effective communication and resolution skills with co-workers and guests
- Proficiency in financial data analysis and basic arithmetic functions
- Experience with renovation and brand conversion
Job Duties
- Interact with guests and staff in a friendly, courteous, and service-oriented manner
- Maintain regular attendance in compliance with hotel standards with schedules varying based on needs
- Adhere to grooming standards and dress code including wearing a name tag
- Ensure adherence to operational standards for safe and efficient hotel operations
- Ensure compliance with certification requirements such as Food Handlers, Alcohol Awareness, and CPR/First Aid
- Collaborate with the Director of Sales to discuss prospecting, sales calls, and business opportunities
- Play an active role in hotel sales including meeting top clients and hosting events
- Regularly tour hotel departments making adjustments through department heads
- Conduct weekly staff meetings and training sessions focusing on effective training techniques
- Meet all financial deadlines and corporate program requirements
- Hold monthly financial reviews with department managers
- Ensure department heads follow budgeted productivity levels and accounting procedures
- Provide leadership and development opportunities through training and programs
- Participate in Manager on Duty coverage as scheduled
- Maintain direct contact with and support the development of management trainees
- Ensure training in service standards across all departments
- Foster a positive, guest-focused, team-oriented work environment
- Conduct regular room inspections with Housekeeping Manager and Property Engineer
- Ensure daily invoice processing is completed
- Oversee accuracy and timeliness of financial reporting
- Ensure property is clean, well-maintained, and meets safety standards
- Ensure staff interactions with guests are attentive, friendly, courteous, and efficient
- Prepare monthly financial forecasts by estimating revenues and analyzing past data
- Conduct interviews for management-level positions and assist in hiring
- Administer performance appraisals
- Coach, counsel, and discipline management staff as needed
- Maintain open communication with managers, employees, and departments
- Ensure fair and equitable treatment of all employees according to policies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: