Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Life insurance
Employee assistance program
Free parking
Job Description
GHP is a leading property management company specializing in luxury student living communities. With a reputation for excellence and innovation, GHP prides itself on creating exceptional living experiences that prioritize resident satisfaction, operational efficiency, and community engagement. Their portfolios include large-scale residential properties that emphasize quality, service excellence, and fostering a vibrant community atmosphere. As a full-time, exempt-from-overtime position, the General Manager plays a crucial role in driving the strategic vision and operational success of GHP's luxury student housing assets. This role reports directly to the Junior Regional Portfolio Manager and requires a leader with a strong commitment to GHP’s... Show More
Job Requirements
- Associate’s degree in business administration required
- 7+ years of progressive leadership experience in student housing or large-scale residential property management with oversight of 1,000+ units
- 3-5 years of experience leading multi-site portfolios or large single-site student housing
- proficiency in budget development, financial analysis, and operational management
- experience managing large teams of 30-75 employees
- knowledge of Fair Housing, OSHA, and student housing compliance
- proficiency in Yardi, CRM/lead management systems, resident screening tools, and MS Office
- strong communication, leadership, analytical, and conflict resolution skills
Job Qualifications
- Bachelor’s degree preferred
- designations such as ARM or CPM preferred
- demonstrated ability to synthesize complex financial data and interpret results
- proven track record in sales and marketing strategy development
- experience in creating and maintaining service excellence cultures
- ability to lead diverse teams effectively
- strong organizational and project management skills
- knowledge of local market conditions and resident profiles
- ability to foster a learning and development culture aligned with company values
Job Duties
- Create and maintain a safe, respectful, and productive environment for the team
- provide leadership by setting and upholding Service Excellence standards and inspiring teams
- oversee leasing, resident experience, daily operations, and resident services
- promote proactive communication with residents, employees, and stakeholders
- efficiently resolve escalated concerns while empowering teams to problem-solve
- select, hire, train, coach, and develop high-performing employees
- foster a learning culture aligned with GHP’s mission and values
- conduct annual performance reviews and establish development goals
- oversee sales, leasing, and outreach efforts to achieve and exceed leasing and renewal goals
- develop tailored outreach strategies with local schools and organizations
- conduct competitive market analysis and develop pricing
- partner with marketing teams to design resident events and retention initiatives
- manage reputation across digital platforms
- ensure accurate reporting and oversight of leasing documentation
- maintain fiscal oversight and manage year-over-year revenue growth
- control income maximization and expenses
- manage rent collection and delinquency
- develop, review, and monitor annual budgets
- provide variance reports and strategies to meet financial goals
- approve vendor invoices ensuring contract compliance
- oversee vendor negotiations and performance
- ensure compliance with Fair Housing, OSHA, and regulatory standards
- audit resident files for screening and lease accuracy
- develop, review, revise, and implement property-wide policies and procedures
- act as final authority on resident lease escalations and major operational issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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