Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Flexible
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
The hiring establishment is an independently owned and operated franchise hotel affiliated with a major brand, focusing on providing exceptional guest experiences and maintaining high operational standards. This franchise operates within the hospitality industry, serving guests with quality accommodation, excellent customer service, and a safe, welcoming environment. As a franchise unit, it benefits from the recognition and support of a reputable brand, while maintaining autonomy in its employment decisions and operational management. The hotel is dedicated to continuous improvement, guest satisfaction, and adherence to both brand standards and ownership company goals, making it a dynamic and results-driven workplace.
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Job Requirements
- High school diploma or equivalent
- proven management experience in the hotel or hospitality industry
- certification as Hilton General Manager
- food manager certification
- availability for 24/7 on-call responsibilities
- strong organizational and multitasking skills
- ability to lead and motivate a diverse team
- proficiency with standard property management software
- aptitude for handling guest feedback and complaints
- willingness to cover shifts across departments
- adherence to high professional and grooming standards
Job Qualifications
- Hilton GM certified
- experience with PEP system is a plus
- Food Manager certified
- experience with Hampton brand
- strong leadership skills
- excellent communication and interpersonal skills
- ability to manage multiple departments simultaneously
- proficiency with property management systems
- solid problem-solving abilities
- experience in guest relations and conflict resolution
- knowledge of hotel operations and financial management
- capability to conduct training and performance evaluations
- adept at cost control and scheduling
Job Duties
- Oversee daily hotel operations including front office, housekeeping, breakfast, laundry, maintenance, and accounting
- supervise, train, evaluate, and motivate hotel staff
- manage guest interactions and resolve billing disputes and complaints
- maintain accurate records such as cash flow sheets and payroll
- ensure compliance with brand standards and ownership goals
- monitor and respond to guest feedback on various platforms
- coordinate employee scheduling and attendance
- conduct regular inspections of property and operational areas
- control costs through forecasting and payroll management
- support corporate client relations and assist sales team
- ensure timely resolution of maintenance issues
- build strong communication with department heads and staff
- remain available 24/7 for emergencies
- cover shifts as needed
- submit daily reports to upper management
- enforce grooming and professional standards
- apply standard operating procedures consistently
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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