Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Excellent health care options
Paid Time Off
Merlin Magic Pass for friends and family
Recognition Programs and Rewards
401(k) program with company match
tuition reimbursement programs
Learning and advancement opportunities
Job Description
SEA LIFE San Antonio is a renowned marine life attraction dedicated to providing visitors with an immersive and educational aquatic experience. As part of the Merlin Entertainments group, SEA LIFE San Antonio combines cutting-edge aquarium exhibits with engaging storytelling and interactive displays, making it a premier destination for families, tourists, and marine enthusiasts alike. This attraction is committed to conservation, education, and entertainment, striving to create memorable experiences while promoting awareness about marine environments and animal welfare. Known for its world-class facilities, SEA LIFE San Antonio attracts thousands of visitors each year, contributing significantly to local tourism and economy.
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Job Requirements
- Bachelor’s degree in business, management, or marketing (preferred)
- minimum 3 years of experience at a manager level in a high visitor volume environment
- proven track record of delivering EBITDA targets for at least 2 years
- experience working with children and families (preferred)
- strong leadership skills
- business acumen
- operational mindset
- financial analytical skills
- creativity and charisma
- adaptability and resilience
- excellent communication skills
- relationship-building and negotiation skills
- self-awareness and empathy
- commitment to team collaboration
- passion for customer service
- ability to thrive in fast-paced environments
Job Qualifications
- Bachelor’s degree in business, management, or marketing (preferred)
- minimum 3 years of experience at a manager level in a high visitor volume environment
- proven track record of delivering EBITDA targets for at least 2 years
- experience working with children and families (preferred)
- strong leadership, business acumen, and operational mindset
- financially astute with strong analytical and detail-oriented skills
- creative, charismatic, and able to inspire innovation and drive results
- adaptable, resilient, and confident with a “make it happen” attitude
- excellent communicator with strong relationship-building and negotiation skills
- self-aware, empathetic, and committed to team collaboration
- passionate about delivering exceptional guest and customer service
- thrives in fast-paced, dynamic environments with a focus on the big picture
Job Duties
- Champion a guest-first culture and use data to understand and improve guest experience
- lead the development and execution of strategic marketing plans across all channels
- segment and target audiences, identifying new markets and growth opportunities
- serve as a visible, values-driven Brand Ambassador internally and externally
- ensure strong financial performance, including delivery of EBITDA, P&L, ROI, and cost control targets
- optimize Revenue Per Capita (RPC) and channel yield
- activate Midway revenue levers
- drive productivity strategies and sustainable long-term growth
- oversee capital project delivery on time, on budget, and with desired returns
- foster a high-performance team culture with strong employee engagement
- lead HR and talent development processes, focusing on DEI&A, wellbeing, and succession planning
- build diverse, customer-centric teams and develop leaders across functional areas
- maintain a low-risk, compliant operating environment with robust safety and profit protection
- ensure operational efficiency, appropriate staffing, and consistent delivery of world-class experiences
- manage all employment policies and procedures in partnership with HR
- create and sustain external partnerships with nonprofits, local businesses, and authorities
- use customer insights and analytics to drive strategic decision-making
- execute change initiatives and adapt quickly to evolving business needs
- promote open communication, safety, and a collaborative team culture
- deliver on all CSR targets and represent the brand with integrity in the local community
- perform other duties as assigned in alignment with the scope of the role
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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