Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Benefits
health care
Dental Insurance
Vision Insurance
Paid Time Off
recognition programs
401(k)
Tuition Reimbursement
Learning and advancement opportunities
Job Description
SEA LIFE San Antonio is a premier marine life attraction that offers an immersive underwater experience to guests of all ages. Known for its vibrant exhibits and interactive displays, SEA LIFE San Antonio combines education and entertainment, drawing families, tourists, and marine enthusiasts from across the region. The attraction strives to inspire a greater understanding and appreciation of marine environments and conservation efforts through its world-class exhibits and engaging guest experiences. As part of the Merlin Entertainments group, SEA LIFE San Antonio is committed to delivering memorable experiences and maintaining high standards in safety, customer service, and sustainability. The attraction... Show More
Job Requirements
- Bachelor's degree in business, management, or marketing (preferred)
- Minimum 3 years of experience at a manager level in a high visitor volume environment
- Proven track record of delivering EBITDA targets for at least 2 years
- Experience working with children and families (preferred)
- Strong leadership skills
- Business acumen
- Operational mindset
- Financially astute
- Strong analytical skills
- Detail-oriented
- Creative and charismatic
- Adaptability and resilience
- Excellent communication skills
- Relationship-building skills
- Negotiation skills
- Self-awareness
- Empathy
- Commitment to team collaboration
- Passion for guest and customer service
- Ability to work in fast-paced, dynamic environments
Job Qualifications
- Bachelor's degree in business, management, or marketing (preferred)
- Minimum 3 years of experience at a manager level in a high visitor volume environment
- Proven track record of delivering EBITDA targets for at least 2 years
- Experience working with children and families (preferred)
- Strong leadership, business acumen, and operational mindset
- Financially astute with strong analytical and detail-oriented skills
- Creative, charismatic, and able to inspire innovation and drive results
- Adaptable, resilient, and confident with a 'make it happen' attitude
- Excellent communicator with strong relationship-building and negotiation skills
- Self-aware, empathetic, and committed to team collaboration
- Passionate about delivering exceptional guest and customer service
- Thrives in fast-paced, dynamic environments with a focus on the big picture
Job Duties
- Champion a guest-first culture and use data to understand and improve guest experience
- Lead the development and execution of strategic marketing plans across all channels
- Segment and target audiences, identifying new markets and growth opportunities
- Serve as a visible, values-driven Brand Ambassador internally and externally
- Ensure strong financial performance, including delivery of EBITDA, P&L, ROI, and cost control targets
- Optimize Revenue Per Capita (RPC) and channel yield
- activate Midway revenue levers
- Drive productivity strategies and sustainable long-term growth
- Oversee capital project delivery on time, on budget, and with desired returns
- Foster a high-performance team culture with strong employee engagement
- Lead HR and talent development processes, focusing on DEI&A, wellbeing, and succession planning
- Build diverse, customer-centric teams and develop leaders across functional areas
- Maintain a low-risk, compliant operating environment with robust safety and profit protection
- Ensure operational efficiency, appropriate staffing, and consistent delivery of world-class experiences
- Manage all employment policies and procedures in partnership with HR
- Create and sustain external partnerships with nonprofits, local businesses, and authorities
- Use customer insights and analytics to drive strategic decision-making
- Execute change initiatives and adapt quickly to evolving business needs
- Promote open communication, safety, and a collaborative team culture
- Deliver on all CSR targets and represent the brand with integrity in the local community
- Perform other duties as assigned in alignment with the scope of the role
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter