Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
recognition programs
401(k)
Job Description
The SEA LIFE Aquarium Kansas City is a world-renowned marine attraction that offers guests an immersive and educational experience with marine life. As part of the larger Merlin Entertainments group, SEA LIFE Aquariums worldwide are committed to inspiring curiosity, conservation, and education about ocean ecosystems and the creatures that inhabit them. The Kansas City location is one of the leading aquariums in the region, attracting a high volume of visitors including families, school groups, and tourists eager to explore aquatic life and environmental stewardship through engaging exhibits and interactive experiences. The Aquarium emphasizes creating memorable, world-class guest experiences that foster... Show More
Job Requirements
- Bachelor's degree in business, management, or marketing (preferred)
- minimum 3 years of experience at a manager level in a high visitor volume environment
- proven track record of delivering EBITDA targets for at least 2 years
- strong leadership skills
- financial acumen
- operational management experience
- excellent communication skills
- ability to work with diverse teams
- experience in customer service
- adaptability to dynamic environments
- commitment to safety and compliance
- skills in strategic marketing
- ability to manage budgets and financial targets
Job Qualifications
- Bachelor's degree in business, management, or marketing (preferred)
- minimum 3 years of experience at a manager level in a high visitor volume environment
- proven track record of delivering EBITDA targets for at least 2 years
- experience working with children and families (preferred)
- strong leadership, business acumen, and operational mindset
- financially astute with strong analytical and detail-oriented skills
- creative, charismatic, and able to inspire innovation and drive results
- adaptable, resilient, and confident with a 'make it happen' attitude
- excellent communicator with strong relationship-building and negotiation skills
- self-aware, empathetic, and committed to team collaboration
- passionate about delivering exceptional guest and customer service
- thrives in fast-paced, dynamic environments with a focus on the big picture
Job Duties
- Champion a guest-first culture and use data to understand and improve guest experience
- lead the development and execution of strategic marketing plans across all channels
- segment and target audiences, identifying new markets and growth opportunities
- serve as a visible, values-driven Brand Ambassador internally and externally
- ensure strong financial performance, including delivery of EBITDA, P&L, ROI, and cost control targets
- optimize revenue per capita (RPC) and channel yield
- activate Midway revenue levers
- drive productivity strategies and sustainable long-term growth
- oversee capital project delivery on time, on budget, and with desired returns
- foster a high-performance team culture with strong employee engagement
- lead HR and talent development processes, focusing on DEI&A, wellbeing, and succession planning
- build diverse, customer-centric teams and develop leaders across functional areas
- maintain a low-risk, compliant operating environment with robust safety and profit protection
- ensure operational efficiency, appropriate staffing, and consistent delivery of world-class experiences
- manage all employment policies and procedures in partnership with HR
- create and sustain external partnerships with nonprofits, local businesses, and authorities
- use customer insights and analytics to drive strategic decision-making
- execute change initiatives and adapt quickly to evolving business needs
- promote open communication, safety, and a collaborative team culture
- deliver on all CSR targets and represent the brand with integrity in the local community
- perform other duties as assigned in alignment with the scope of the role
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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