Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Aramark Healthcare+ is a distinguished division of Aramark, a global leader in food, facilities, and uniforms services, proudly serving millions of customers daily across 15 countries. Aramark Healthcare+ specializes in providing high-quality foodservice and retail services within healthcare environments, with a strong commitment to operational excellence, safety, and customer satisfaction. At its core, Aramark upholds values rooted in service and dedication to its employees, partners, communities, and planet. The company fosters an inclusive culture that values diversity and offers equal employment opportunities, ensuring a respectful and supportive workplace for all individuals regardless of race, color, religion, national origin, age, sex,... Show More
Job Requirements
- Bachelor's degree or equivalent experience required
- 10+ years of retail food service management experience required within a high volume institution (hospital, university, business dining)
- Marketing, merchandising and cash handling experience required
- Knowledge of brand renovations and construction required
- Preferring multi-outlet experience (cafeteria, coffee shop/kiosk, c-store, grab and go)
- Solid computer skills required including experience implementing or maintaining retail technology
- Strong financial acumen required
- Food safety and sanitation knowledge is essential in this role
- Ability to provide a high level of customer service is critical to success in this role
- Healthcare experience is a plus
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum 10 years of retail food service management experience in a high volume institution
- Demonstrated experience in marketing, merchandising, and cash handling
- Knowledge and experience with brand renovations and construction projects
- Multi-outlet retail management experience preferred
- Proficient computer skills with retail technology implementation or maintenance
- Strong financial management and analytical skills
- Thorough understanding of food safety and sanitation standards
- Proven ability to deliver exceptional customer service
- Experience in healthcare foodservice environment is an advantage
Job Duties
- Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal merchandise quality and service
- Drives customer satisfaction by utilizing customer feedback to respond to customer needs and improve retail services
- Ensures compliance with sanitation and general workplace safety standards
- Oversees all retail and catering operations including cash handling, marketing and merchandising, product presentation, quality and cost control, catering, retail systems and technology
- Develops and implements retail services plan to improve service, quality and profitability of service areas
- Interacts with client management and maintains effective client and customer relations at all levels of the client organization including conducting rounding
- Identifies Aramark service expansion opportunities
- Provides overall direction and manages performance for retail managers, supervisors and front line staff ensuring employee development, engagement and compliance with human resource related policies and standards including conducting applicable rounding
- Develops operational component forecasts and explains variances
- Responsible for scheduling and managing food service activities in compliance with Aramark healthcare food service systems
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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