General Manager, Restaurant R'evolution

Sonesta International Hotels is recognized as the eighth largest hotel company in the United States, distinguished by its remarkable growth and extensive domestic and international footprint. The company operates an exceptional blend of full-service and focused hotels strategically located in major cities, providing guests with a diverse and unique hospitality experience. Sonesta's presence spans over 1,000 properties across eight countries, offering a wide range of accommodations from owned, managed to franchised hotels. Driven by a passion for hospitality, Sonesta prides itself on delivering service that is both loyal and purpose-driven, creating meaningful connections with guests through unforgettable experiences.

This position is for Restaurant R'evolution, a standout culinary establishment within Sonesta's portfolio that embodies an exceptional fine dining experience. The hotel group is seeking a seasoned management professional to oversee all aspects of service within Restaurant R'evolution. This includes supervising day-to-day operations, ensuring compliance with health, safety, and regulatory standards at all levels, and upholding the highest quality in service delivery. As the manager, you will lead the entire Restaurant R'evolution team, including Front of House managers and the Chef de Cuisine, to create an outstanding dining ambiance characterized by great service, culinary excellence, and operational efficiency.

The role requires a dynamic leader who can plan and organize work effectively, communicate and enforce policies, and provide coaching and development to staff members. The successful candidate must ensure the restaurant adheres to Sonesta's Service Standards and internal SOPs such as those for "Home on the Range." They will be responsible for maintaining pristine hygiene standards and promoting a safe working and guest environment, including the management of incident reports when necessary. Guest satisfaction is paramount; responding to complaints with appropriate actions to convert dissatisfied guests into loyal patrons is a key expectation.

In addition to front-line supervision, the manager is tasked with financial stewardship that involves achieving budgeted revenues, controlling expenses, labor costs, and maximizing profitability across all food and beverage operations. Inventory and equipment security, as well as proper maintenance, fall under this role's responsibilities. The proactive monitoring of restaurant equipment and facilities to ensure cleanliness, functionality, and readiness for anticipated volumes is critical.

The manager will also play a part in broader organizational activities such as attending Food & Beverage meetings and supporting wine and beverage programs alongside the Wine Director. Compliance with company standards to increase sales while minimizing costs, including food, beverage, supplies, utilities, and labor, is crucial. Additionally, administrative duties involving financial reporting, personnel, and payroll must be completed accurately and timely.

Sonesta offers an inclusive and dynamic work environment focused on the growth and development of its employees. This role also includes responsibilities for employee development through continuous feedback, performance evaluations, and fostering a professional restaurant image that aligns with Sonesta's commitment to excellence. A ServSafe certification is required, highlighting the importance Sonesta places on food safety and hygiene.

The legacy of culinary innovation is embodied in Restaurant R'evolution, launched by renowned Chef John Folse, whose global culinary odyssey has brought diverse tastes and flavors into a magical dining experience. This role offers an exciting opportunity to be part of this signature restaurant, contributing to the company’s vision of delivering premium hospitality and culinary excellence. Employment type, benefits, and compensation offerings include competitive pay ranges, comprehensive insurance packages, retirement plans, paid vacation, sick days, parental leave, educational assistance, and more, solidifying Sonesta as an employer committed to the well-being and professional growth of its staff.