Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.57 - $33.68
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Competitive wages
Annual performance reviews
Merit increases
Production bonuses
Optional earned wages access
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Paid Time Off
Paid parental leave
Holiday pay
mental health support
Team discount
Education Reimbursement
Commuter FSAs
Wellness rewards
Inclusive culture
Job Description
Salt & Straw is a renowned ice cream company that has grown from its humble beginnings to become a beloved spot within its community. Known for its innovative approach, Salt & Straw offers an ever-evolving menu that features both classic favorites and exciting new flavors. The company prides itself on using ice cream as a platform to create unique experiences that inspire and connect people, turning every cone into more than a simple dessert — it becomes a source of memories, smiles, and moments of joy. By fostering a culture of creativity, engagement, and community, Salt & Straw has established... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years experience in food service or hospitality
- At least 2 years experience in a leadership or managerial role
- Experience managing teams of 10 or more in high-volume environments
- Valid Manager Food Safety Certification as required
- Ability to manage labor costs and budgets
- Strong communication and interpersonal skills
- Ability to resolve guest complaints effectively
- Must be able to work flexible hours including evenings weekends and holidays
- Proficiency with Microsoft Office
- Commitment to company values and culture
Job Qualifications
- High school diploma/GED
- 3+ years of experience in food service fast-casual dining or hospitality industry
- 2+ years of progressive experience as a leader/manager/supervisor
- 1+ years experience leading a team of 10+ Team Members in high-volume retail or restaurant
- Valid Manager Food Safety Certification required within 30 days of employment or as per state/local requirements
- Desire to coach mentor motivate and manage teams
- Ability to work with diverse backgrounds and identities
- Strong business acumen focused on sales growth cost control and profitability
- Passionate about delivering guest experiences with integrity
- Excellent leadership and interpersonal skills with effective communication abilities
- Self-directed with organizational and problem-solving skills
- Ability to thrive in fast-paced dynamic environments
- Excellent collaboration and communication skills
- Proficiency in MS Office
- Fluency in English
- Ability to work evenings late nights weekends and holidays
Job Duties
- Oversee day-to-day operations including staffing payroll scheduling banking supplies procurement inventory management and product quality assurance
- Ensure all operational standards safety and health regulations are consistently met
- Manage labor costs to align with budget expectations optimizing for profitability
- Recruit hire train and retain high-performing team including Assistant General Managers Shift Coordinators and Scoopers
- Provide coaching performance feedback documentation and development opportunities to Team Members
- Lead by example in delivering outstanding guest service ensuring every guest feels welcomed and delighted
- Facilitate timely clear communication of company updates and initiatives to align and engage the team while representing the shop’s needs and feedback to other departments
- Resolve guest complaints and issues promptly using them as opportunities to improve service quality
- Drive sales and financial performance through effective leadership goal setting and strategic decision-making
- Engage with the local community to build strong relationships and drive brand awareness participating in community events initiatives and local marketing activations
- Proactively identify escalate and follow up on repair and maintenance opportunities collaborating with District Managers and Facilities leadership
- Ensure compliance with company policies food safety standards health and safety regulations and local laws
- Maintain the shop's cleanliness organization and maintenance to provide a safe and inviting environment for guests and Team Members
- Taste sample a scoop of ice cream daily to better communicate flavor options to customers
- Foster a positive and engaging work environment by maintaining open communication coaching and inspiring Team Members while embracing the company’s mission and values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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