Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $32.00 - $34.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive wages
Annual performance reviews
Merit increases
Production bonuses up to 20% quarterly
Optional earned wages access
401(k) match with a 50% company match up to 1% of salary after 3 months
Medical insurance
Dental Insurance
Vision Insurance
FSAs
HSAs
accident insurance
critical illness insurance
Hospital Indemnity insurance
Paid sick time
Two consecutive days off weekly
Paid time off accrued
Paid parental leave
Holiday pay
mental health support
30% team discount
Early access to new flavors
Pet insurance
Exclusive team perks
Education reimbursement up to $1800 annually
Commuter FSAs
Wellness rewards up to $1000
Supportive inclusive work environment
Job Description
Salt & Straw is a distinguished ice cream company that has grown from its humble beginnings into a cherished establishment within its community. Known for its innovative approach to ice cream, Salt & Straw combines the joy of classic flavors with an adventurous spirit that constantly introduces new and exciting tastes. This company values creating memorable experiences through ice cream that go beyond just a dessert; every scoop is a story, a moment of happiness, and a connection among people. The brand focuses not only on delicious products but also on pioneering unique experiences that inspire and connect guests. As... Show More
Job Requirements
- High school diploma/GED
- 3+ years of experience in food service, fast-casual dining, or hospitality-focused industry
- 2+ years of progressive experience as a leader/manager/supervisor
- 1+ years of experience in leading a team of 10+ team members in a high-volume retail/restaurant establishment
- Valid Manager Food Safety Certification required within 30 days of start of employment or based on state or local requirement
Job Qualifications
- High school diploma/GED
- 3+ years of experience in food service, fast-casual dining, or hospitality-focused industry
- 2+ years of progressive experience as a leader/manager/supervisor
- 1+ years of experience in leading a team of 10+ team members in a high-volume retail/restaurant establishment
- Valid Manager Food Safety Certification
- Desire to coach, mentor, motivate and manage team members with demonstrated ability to build and lead high-performing teams
- Ability to work with people of all backgrounds and identities
- Strong business acumen with focus on sales growth, cost control and profitability
- Passionate about delivering outstanding guest experiences and leading a team with integrity
- Excellent leadership and interpersonal skills with ability to effectively communicate and build rapport with individuals at various levels of the organization
- Self-directed with organizational and problem-solving skills
- Ability to prioritize, work effectively and positively under pressure and amidst changing priorities
- Ability to thrive in a fast-paced, dynamic environment with a hands-on approach
- Excellent collaboration and communication skills
- Proficiency in MS Office
- Fluency in English
- Ability to work evenings and late nights, weekends and holidays
Job Duties
- Oversee day-to-day operations including staffing, payroll, scheduling, banking, supplies procurement, inventory management and product quality assurance
- Ensure all operational standards, safety and health regulations are consistently met
- Manage labor costs to align with budget expectations optimizing for profitability
- Recruit, hire, train and retain a high-performing team including assistant general managers, shift coordinators and scoopers
- Provide coaching, performance feedback and documentation and development opportunities to team members
- Lead by example in delivering outstanding guest service ensuring every guest feels welcomed and delighted
- Facilitate timely, clear communication of company updates and initiatives to align and engage the team while consistently representing the shop's needs and feedback to other departments
- Resolve guest complaints and issues promptly using them as opportunities to improve service quality
- Drive sales and financial performance through effective leadership, goal setting and strategic decision-making
- Engage with the local community to build strong relationships and drive brand awareness
- Participate in and support community events, initiatives and local marketing activations that align with Salt & Straw's mission and values
- Proactively identify, escalate and follow up on repair and maintenance opportunities collaborating with district managers and facilities leadership to ensure timely completion and effective management of equipment maintenance and failure processes
- Ensure compliance with company policies, food safety standards, health and safety regulations and local laws
- Maintain the shop's cleanliness, organization and maintenance to provide a safe and inviting environment for guests and team members
- Taste sample a scoop of ice cream daily including different flavors to better communicate to customers why they might enjoy each flavor
- Foster a positive and engaging work environment by ensuring ongoing open lines of communication, inspiring others, coaching for growth and embracing Salt & Straw's mission and core values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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