Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a renowned leader in the hospitality and private club industry, operating since 1957 with a steadfast commitment to building lasting relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited manages more than 130 country clubs, city clubs, and athletic clubs. The company prides itself on providing first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. This extensive network offers a dynamic and inclusive environment where employees are valued as the driving force... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of experience in club management, hospitality, or related field
- Minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in club management, hospitality, or a related field
- Minimum of 1 year of experience managing budgets and making sound judgments in expense allocation to impact profitability
- Bachelor’s degree or equivalent preferred
- Food Handlers Certificate preferred
- Alcohol Safety preferred
- STAR Service preferred
- STAR Trainer Certification preferred
- TABC Certification preferred
- CPR Certification preferred
- Skilled in handling highly confidential material, including member and employee data, with discretion and integrity
- Proficiency in computer literacy and spreadsheet software
- Strong leadership abilities, excellent communication skills, and effective team management
Job Duties
- Develop and execute comprehensive business and financial strategy plans for the club
- Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas, making data-driven adjustments as necessary to optimize performance
- Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales
- Recruit, select, develop, and continually evaluate a qualified team of department heads
- Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross-training, goal setting, and employee recognition
- Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction
- Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance
- Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue-to-payroll ratios
- Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies
- Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance
- Analyze member retention metrics and develop targeted strategies to enhance retention rates
- Engage directly with resigning members to gain insights into their reasons for leaving, documenting feedback to inform continuous improvement initiatives
- Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction
- Ensure the club operates safely and legally according to regulatory obligations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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