Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,300.00 - $69,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Meal allowance
Job Description
Planters Inn and Peninsula Grill are iconic establishments nestled in the historic heart of Charleston, South Carolina. Planters Inn, built in 1844, boasts the best location amongst Charleston hotels, standing proudly at the corner of Market and Meeting Street. This establishment is notably South Carolina's only Relais & Chateaux hotel, representing unparalleled luxury, privacy, and elegance to its guests. The charm of Planters Inn lies not just in its rich history but also in the refined experience it offers, blending heritage with modern comfort seamlessly. Within guiding principles focused on exceptional hospitality, the hotel has cultivated an environment where guests... Show More
Job Requirements
- Bachelor's degree in hospitality management or equivalent field
- Ten years of progressive leadership experience in hotel operations
- Strong customer service aptitude
- Strong analytical and reasoning skills
- Extensive knowledge of yield and revenue management
- Understanding of budgetary and fiscal responsibility
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Excellent problem solving and conflict resolution skills
- Active team player with ability to collaborate across teams
- Ability to embody and promote Crystal Creek Hospitality culture
Job Qualifications
- Bachelor's degree in hospitality management or equivalent field
- Progressive industry experience
- Ten years of progressive leadership experience in hotel operations
- Strong customer service aptitude
- Strong analytical and reasoning skills
- Extensive knowledge of yield and revenue management
- Understanding of budgetary and fiscal responsibility
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Excellent problem solving and conflict resolution skills
- Ability to collaborate across teams
- Carrier of Crystal Creek Hospitality culture and example for other leaders
Job Duties
- Develops a positive workplace culture through implementation of action plans designed to improve team member retention and foster teamwork, communication, engagement, and trust
- Thoroughly understands all duties of all staff and departmental functions
- Monitors and develops team members' performance, including supervision, feedback, professional development, coaching, counseling, mentorship, performance management, and recognition
- Accountable for hotel recruitment, staffing, and training, ensuring department managers and supervisory staff are qualified and effective
- Sets measurable departmental objectives and performance expectations
- Ensures compliance with Crystal Creek Hospitality standards of product, quality, and operational performance
- Responsible for execution and impact of all policies and procedures for the hotel
- Reviews and evaluates guest feedback and proactively identifies opportunities and trends
- Ensures customer satisfaction by soliciting feedback and improving standards
- Understands revenue generation and yield management and collaborates with corporate team to maximize revenue through rate positioning and optimizing occupancy
- Controls expenses in line with revenue forecasts to maximize profitability
- Maintains proper staffing guidelines based on budget forecast and occupancy
- Manages budget process and P&L reporting
- Prepares ownership operation and marketing reports
- Directs overall property sales effort in partnership with corporate sales and marketing leadership
- Provides oversight and accountability for guest service recovery and problem resolution
- Ensures employee satisfaction and meets overall growth objectives
- Works cross-functionally with management and owners
- Collaborates with corporate support partners and third-party vendors
- Oversees repairs, renovations, and maintenance focusing on life safety and risk mitigation
- Ensures quality and efficiency of contracted work
- Maintains relationships with contracted labor agencies
- Supports inspection and preventative maintenance processes
- Identifies operational gaps through audits and implements corrective measures
- Ensures timely application and maintenance of all licenses and permits
- Ensures compliance with brand and government regulations including life safety, ADA, food safety, alcohol service, human trafficking training, and hiring practices
- Maintains strong presence as community leader
- Provides direct oversight of food and beverage operations, including fine dining restaurant and cafe for guest experience, operational efficiency, and profitability
- Develops and enforces service standards aligned with restaurant brand image
- Collaborates on menu development and ensures adherence to health and safety regulations
- Oversees beverage programs including wine, coffee, and cocktails
- Ensures consistent service delivery tailored to venue clientele
- Monitors cost control measures in labor, food, and beverage
- Implements marketing initiatives and events to promote venues
- Conducts regular walk-throughs to maintain standards
- Recruits, trains, and develops management and service teams fostering culture of hospitality and continuous improvement
- Reviews guest feedback specific to dining venues and adjusts strategies accordingly
- Performs other job-related duties as assigned
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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