Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,000.00 - $60,700.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Equal opportunity employer
diversity and inclusion
career advancement
Training and Development
safe work environment
Operational excellence focus
Job Description
The Pollo Nation is a vibrant and growing restaurant specializing in delivering exceptional dining experiences with a focus on quality, culture, and community. Known for its lively atmosphere and dedication to customer satisfaction, Pollo Nation prides itself on fostering a fun and inclusive environment for both guests and employees alike. As a dynamic and fast-paced dining establishment, Pollo Nation is continually seeking passionate individuals eager to grow professionally within the hospitality industry.
The Manager in Training (MIT) role at Pollo Nation is a comprehensive leadership development program designed to equip candidates with the skills and experience necessary for future manager... Show More
The Manager in Training (MIT) role at Pollo Nation is a comprehensive leadership development program designed to equip candidates with the skills and experience necessary for future manager... Show More
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe certification required
- Proficiency with technology systems including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability, team development experience, and a passion for operational excellence
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe certification
- Proficiency with technology systems including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability and team development experience
- Passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation
- Support a high-performing team culture through ongoing coaching, engagement, and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates
- Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes
- Participate in hiring, onboarding, training, and developing both hourly team members and future leaders
- Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA)
- Maintain facility cleanliness and equipment functionality
- report any issues promptly
- Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: