Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,200.00 - $67,500.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
health savings accounts
flexible spending accounts
short term disability
long term disability
hospital indemnity
Accident Plan
Critical Illness Plan
Job Description
Pet Resorts, a prominent part of National Veterinary Associates (NVA), is seeking a highly capable General Manager to lead its Braselton, Georgia location. NVA is the largest private owner of freestanding veterinary hospitals and pet resorts across North America, headquartered in Austin, Texas. With a portfolio exceeding 1300 companion animal veterinary hospitals and pet resort facilities, NVA is a recognized leader in pet care services, emphasizing exceptional guest experiences and animal wellness. Their pet resorts division operates within an expansive multi-billion-dollar industry that continues to grow steadily, driven by the increasing humanization of pets and a rising demand for premium... Show More
Job Requirements
- High school degree or equivalent
- 3-5 years management experience including profit and loss management
- availability to work up to 45-50 hours per week including evenings and weekends
- valid driver’s license
- current insurance with comprehensive and collision coverage
- ability to transport pets during emergencies
- proficiency with Microsoft Office Suite and point of sale software
- ability to perform front and back of house roles
- strong profit and loss management abilities
- ability to drive and manage workplace change
- experience in restaurant, retail, veterinary, or hospitality management preferred
Job Qualifications
- High school degree or equivalent
- bachelor’s degree equivalent education and experience
- minimum 3-5 years management experience including profit and loss management
- excellent written and verbal communication skills
- strong leadership and team management skills
- proficiency in Microsoft Office Suite and point of sale software
- ability to work in front- and back-of-house resort roles
- valid driver’s license and current vehicle insurance
- experience in restaurant, retail, veterinary, or hospitality management preferred
- bilingual skills a plus
- commitment to personal development and learning
- strong financial and business acumen
Job Duties
- Understand and communicate company mission, values, and objectives
- provide leadership and communication for all site operations including financial management, customer service, pet care, and team management
- develop and implement comprehensive sales strategies
- create plans for achieving sales revenue, labor, cost of goods sold, and expense management targets
- communicate concerns and needs to Market or Regional Leaders
- maintain operational excellence at the resort
- respond promptly to directives and ensure compliance
- recognize and reward outstanding team performance
- analyze financial reports and KPIs to optimize performance
- develop Resort Leads' understanding of financial data
- execute corporate and local marketing plans
- engage with the community to promote the company
- recruit, train, and manage team members
- coach and counsel team members and leads
- ensure customer satisfaction through effective service issue resolution
- maintain compliance with company policies and safety regulations
- oversee resort maintenance and cleanliness
- lead shifts as Manager on Duty
- manage staffing according to business demands
- execute daily audits and enforce reporting
- own action plans for hotspot management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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