General Manager - Pet Resort Operations

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $55,000.00 - $65,000.00

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k with employer match

Health savings account

Flexible spending account

short term disability

long term disability

hospital indemnity

Accident Plan

Critical Illness Plan

Job Description

PetSuites Shawnee, located in Shawnee, KS, is a distinguished part of National Veterinary Associates (NVA), the largest private owner of freestanding veterinary hospitals and pet resorts in North America. With more than 1300 companion animal veterinary hospitals and pet resort locations, NVA has built a formidable reputation for excellence in pet care and customer service. This remarkable growth is driven by a combination of acquisition, new resort development, and same-store initiatives, reflecting the company’s dedication to expanding premium pet care services across the continent.

PetSuites Shawnee focuses on providing exceptional care and services to pets and their owners, addressing t... Show More

Job Requirements

high school degree or equivalent
minimum 3-5 years of management experience including profit and loss management
availability to work up to 45-50 hours per week including evenings and weekends
ability to drive and manage workplace change
strong profit and loss management abilities
proficiency with Microsoft Office Suite and point of sale software
comfortable working in front of house and back of house roles
valid driver's license with current insurance including comprehensive, collision coverage
willingness to transport pets in an emergency
restaurant, retail, veterinary or hospitality management experience preferred
bilingual skills a plus

Job Qualifications

high school degree or equivalent
bachelor's degree equivalent education and experience
minimum 3-5 years of management experience including profit and loss management
availability to work up to 45-50 hours per week including evenings and weekends
ability to drive and manage workplace change
strong profit and loss management abilities
proficiency with Microsoft Office Suite and point of sale software
comfortable working in front of house and back of house roles
valid driver's license and current insurance with comprehensive, collision coverage
restaurant management, retail management, veterinary management or hospitality experience preferred
bilingual skills a plus

Job Duties

understands and communicates the company's mission, values, and objectives
provides direction, leadership and communication for all aspects of the site including financial management, customer service, pet care and team management
develops and implements a comprehensive sales strategy including proactive lead management and conversion tactics
creates a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management
communicates concerns and needs to market leader and/or regional leader
responsible for maintaining operational excellence within their resort
responds to directives accurately and promptly ensuring compliance from team
recognizes and rewards outstanding performance of team members

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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