General Manager (Peppa Pig World of Play)

Elgin, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $90,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

recognition programs

401(k) program

Tuition Reimbursement

Learning and advancement opportunities

Job Description

Peppa Pig World of Play Chicago, located in Schaumburg, is a premier family entertainment center dedicated to providing immersive and interactive play experiences inspired by the beloved children's character, Peppa Pig. As part of Merlin Entertainments, a global leader in location-based family entertainment, Peppa Pig World of Play offers safe, engaging, and educational environments where children and their families can connect and create lasting memories. The establishment is committed to exceptional guest service, operational excellence, and community involvement, making it a welcoming destination for visitors of all ages. With a strong focus on quality, innovation, and inclusivity, the venue continues... Show More

Job Requirements

bachelor's degree in business, management, or marketing preferred
minimum 3 years of experience at a manager level in a high visitor volume environment
proven track record of delivering EBITDA targets for at least 2 years
experience working with children and families preferred
strong leadership skills
business acumen
operational mindset
financial analytical skills
creativity
strong communication skills
ability to inspire teams
adaptability and resilience
relationship-building and negotiation skills
commitment to collaboration
passion for guest service
ability to work in fast-paced environments

Job Qualifications

bachelor's degree in business, management, or marketing preferred
minimum 3 years of experience at a manager level in a high visitor volume environment
proven track record of delivering EBITDA targets for at least 2 years
experience working with children and families preferred
strong leadership, business acumen, and operational mindset
financially astute with strong analytical and detail-oriented skills
creative, charismatic, and able to inspire innovation and drive results
adaptable, resilient, and confident with a 'make it happen' attitude
excellent communicator with strong relationship-building and negotiation skills
self-aware, empathetic, and committed to team collaboration
passionate about delivering exceptional guest and customer service
thrives in fast-paced, dynamic environments with a focus on the big picture

Job Duties

champion a guest-first culture and use data to understand and improve guest experience
lead the development and execution of strategic marketing plans across all channels
segment and target audiences, identifying new markets and growth opportunities
serve as a visible, values-driven brand ambassador internally and externally
ensure strong financial performance, including delivery of EBITDA, P&L, ROI, and cost control targets
optimize revenue per capita (RPC) and channel yield
activate Midway revenue levers
drive productivity strategies and sustainable long-term growth
oversee capital project delivery on time, on budget, and with desired returns
foster a high-performance team culture with strong employee engagement
lead HR and talent development processes, focusing on DEI&A, wellbeing, and succession planning
build diverse, customer-centric teams and develop leaders across functional areas
maintain a low-risk, compliant operating environment with robust safety and profit protection
ensure operational efficiency, appropriate staffing, and consistent delivery of world-class experiences
manage all employment policies and procedures in partnership with HR
create and sustain external partnerships with nonprofits, local businesses, and authorities
use customer insights and analytics to drive strategic decision-making
execute change initiatives and adapt quickly to evolving business needs
promote open communication, safety, and a collaborative team culture
deliver on all CSR targets and represent the brand with integrity in the local community
perform other duties as assigned in alignment with the scope of the role

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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