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General Manager - Owings Mills, MD

Baltimore, MD, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $49,200.00 - $73,500.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401k
Incentives
Career development programs
Inclusive culture

Job Description

Petco Animal Supplies, Inc. is a leading pet specialty retailer that has been "where the pets go" for more than 60 years. With a strong presence encompassing over 1,500 Petco stores across the United States, Mexico, and Puerto Rico, more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers, Petco is committed to improving the lives of pets and their owners. Founded in 1999, Petco Love, the company's philanthropic arm, supports thousands of local animal welfare groups nationwide and has helped find homes for approximately 7 million animals through in-store adoption events. Petco prides... Show More

Job Requirements

  • 3+ years of management experience, retail leadership preferred
  • strong people leadership, coaching, and talent development skills
  • solid business, financial, and operational acumen
  • excellent communication, problem-solving, and organizational abilities
  • a genuine passion for pets and customer service
  • high school diploma or GED preferred
  • completion of Petco leadership development programs may be required for internal candidates

Job Qualifications

  • 3+ years of management experience, retail leadership preferred
  • strong people leadership, coaching, and talent development skills
  • solid business, financial, and operational acumen
  • excellent communication, problem-solving, and organizational abilities
  • a genuine passion for pets and customer service
  • high school diploma or GED preferred
  • completion of Petco leadership development programs may be required for internal candidates

Job Duties

  • Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met
  • create an environment where pets and pet parents feel welcomed, supported, and cared for
  • lead with integrity, transparency, and an unwavering commitment to doing what's right for pets
  • build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service
  • attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center
  • create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow
  • lead by example - coaching in the moment, celebrating wins, and making work meaningful and fun
  • own the business: drive sales growth, profitability, and operational excellence
  • analyze financial and operational results, identify opportunities, and take decisive action to improve performance
  • manage labor, payroll, and expenses to maximize productivity and results
  • execute merchandising, inventory, and operational processes to brand and safety standards
  • represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact
  • develop a strong leadership bench and succession plan
  • lead performance management, coaching, and accountability for all partners
  • promote continuous learning, growth, and career development
  • foster a culture of teamwork, inclusion, and shared ownership
  • meet or exceed sales, profitability, and operational goals
  • leverage Petco tools, programs, and insights to grow the business
  • review and act on reporting, audits, and Pet Care Center visits
  • ensure safe opening and closing procedures and adherence to security protocols
  • maintain store appearance, cleanliness, and safety standards
  • protect pets, partners, and merchandise through strong loss prevention and inventory controls
  • complete required administrative, payroll, and inventory tasks accurately and on time

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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