General Manager | Full-Time | Polar Park

Worcester, MA, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $95,000.00 - $105,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

This opportunity is with a prominent food service operations company specializing in managing concessions and premium services in high-traffic venues such as stadiums, ballparks, and event centers. The company is known for its commitment to professional, efficient, and profitable management of food and beverage operations that meet both customer satisfaction and regulatory compliance. With a keen focus on generating revenue through innovative service delivery and strategic partnerships, this organization plays a vital role in enhancing the guest experience during major sports events, concerts, and other large gatherings. Employees of this company benefit from a supportive, team-oriented environment that fosters growth... Show More

Job Requirements

MA or MS
BA or BS with business-related major
Minimum 5 years management experience in food-related or concessions industry
Concessions Manager Certificate from the National Association of Concessionaires
Nationally recognized advanced food service sanitation training course certification
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner
Ability to make sound business operations decisions quickly and under pressure
Ability to speak, read, and write in English
Solid working knowledge of computer applications including Microsoft office, POS systems, timekeeping systems
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess thorough knowledge of concessions and premium services locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
Possess valid Food Handlers certificate and Alcohol Service Permit if required
Ability to calculate complex math functions and handle cash accurately
Ability to consistently adhere to highest standards of integrity, professionalism, ethics and confidentiality
Ability to work independently with little direction
Experience working in a Union environment
Experience in a fast paced ball park or stadium preferred
Accounting minor or credits preferred

Job Qualifications

MA or MS
BA or BS with business-related major
Minimum 5 years management experience in food-related or concessions industry
Concessions Manager Certificate from the National Association of Concessionaires
Nationally recognized, advanced food service sanitation training course certification
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
Ability to make sound business/operations decisions quickly and under pressure
Ability to speak, read, and write in English
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
Ability to handle cash accurately and responsibly
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality
Ability to work independently with little direction
Experience working in a Union environment required
Experience in a fast paced ball park or stadium preferred
Accounting minor or credits preferred

Job Duties

Ensure legal, efficient, professional and profitable operation of the assigned venue
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements
Final decision-maker on equipment purchases and leases
Conflict resolution
last-resort mediation
arbitration and labor negotiations, when applicable
Author, review and amend policies & procedures, as required
Author and amend contracts
authorize terms
Oversee scheduling and labor allocation
Analyze ticket sales in relation to anticipating staffing needs, target market demographics
determine and project point-of sale to guest ratio
Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods
Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
Directs and assists managers in preparing and attaining future goals
Provides each manager with the proper direction and follows up on all assignments
Inspects the operation on a regular basis to ensure that the established quality standards are maintained
Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines
Develops an effective management team
Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work
Evaluates each manager’s performance and makes recommendations for their improvement
Reviews and assists in the development of menus and marketing plans with the appropriate department heads
Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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