Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $120,000.00 - $140,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Professional development opportunities
Employee assistance program
Job Description
This position is for a seasoned professional within a hospitality management company devoted to delivering exceptional guest experiences and maintaining the highest quality standards across a variety of hotel operations. This company is committed to excellence in service, community engagement, and operational profitability. It operates as a leading organization in the hospitality industry, leveraging comprehensive training, innovative sales strategies, and stringent quality assurance to sustain its competitive advantage. As part of its operational framework, the company places a strong emphasis on guest satisfaction, staff development, fiscal responsibility, and regulatory compliance, offering a dynamic and supportive work environment that fosters professional... Show More
Job Requirements
- High school diploma or GED required
- College degree or equivalent experience required
- Ability to lift, push, and pull up to 20 pounds occasionally
- Ability to communicate effectively verbally and in writing
- Ability to provide vision including near vision and depth perception continuously
- Must possess strong leadership skills
- Must be able to manage multiple priorities
- Must be able to problem solve effectively
- Must communicate clearly with all organizational levels
Job Qualifications
- High school diploma or GED required
- College degree or equivalent experience required
- Strong leadership skills
- Effective communication skills at all levels
- Ability to problem solve effectively
- Experience in hospitality management preferred
- Proficiency in budget and financial management
- Knowledge of sales strategies and client relationship management
- Ability to manage and motivate teams
- Experience in training and development of associates
- Familiarity with safety regulations and compliance
- Comfort with fast-paced, multi-priority work environments
Job Duties
- Maintain high service and quality standards through quality assurance inspections and guest satisfaction surveys
- Communicate guest feedback and address trends with hotel staff promptly
- Train and encourage guest service for all associates
- Collaborate with hotel team to set examples of expected guest service
- Follow up on guest inquiries and concerns to ensure high standards
- Participate in sales efforts, negotiate business, and maintain client relationships
- Attend community events and build relationships with local organizations
- Manage budgets, forecasts, and business plans with the sales team
- Work with revenue manager and sales team on sales strategies and business mix
- Direct operations team to meet service and quality needs of accounts
- Identify obstacles to exemplary service and implement improvements
- Communicate Survey results and address identified needs and trends
- Respond to guest concerns arising from surveys
- Maintain guest satisfaction scores within brand standards
- Manage expenses according to budget to maximize profitability
- Review and manage payroll and labor effectively
- Utilize procurement system and approved vendor network
- Prepare and manage budget and forecast efforts
- Report financial forecasts and analyze month-end results
- Share revenue forecasts to adjust departmental expenses
- Review accounts receivable and payable following accounting practices
- Manage and maintain company assets within budget
- Assist with training and development of associates
- Ensure effective new hire training and maintain training records
- Analyze and adjust training programs
- Implement new brand training initiatives
- Effectively interview, hire, coach, and develop associates and management
- Conduct annual employee reviews and address performance issues
- Motivate staff by setting goals and recognizing achievements
- Address associate turnover and communicate survey results
- Provide fair treatment and maintain open door policies
- Manage workload and assist team in workload management
- Demonstrate strong communication skills
- Promote a professional and collaborative work environment
- Lead daily, weekly, and monthly team and departmental meetings
- Participate in monthly safety committee meetings
- Conduct routine inspections to maintain compliance
- Ensure a clean and safe work environment
- Manage accidents and incidents per company policy
- Complete incident reports and follow up
- Promote corporate safety programs
- Ensure OSHA and SDS compliance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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