Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,100.00 - $69,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Paid Time Off
Holiday pay
sick pay
career advancement
Professional Development
Employee Discounts
hands-on training
Job Description
ARRIVE Wilmington is a vibrant boutique hotel set in the heart of Wilmington's Historic District, just steps away from the picturesque Riverwalk. This establishment offers guests a unique blend of comfort, style, and classic Southern charm, featuring thoughtfully designed guest rooms, a Southern coastal restaurant, and a welcoming courtyard with an outdoor bar and rocking chairs. ARRIVE Wilmington prides itself on being a welcoming oasis that reflects the energetic spirit of the city. The hotel’s commitment to authentic hospitality and community engagement makes it an inviting destination for visitors seeking a memorable stay in a warm, stylish setting. The company... Show More
Job Requirements
- must possess a positive attitude
- must be service oriented
- must be able to multi-task
- must possess excellent interpersonal, analytical, and managerial organizational skills
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- be a clear thinker remaining calm and resolving problems using good judgment
- intermediate Microsoft Office skills including Excel and Word
- ability to adapt to new technology and systems
- perform job functions with attention to detail, speed and accuracy
- prioritize, organize, and follow up
- be hands-on with a roll-up-your-sleeves attitude
- follow directions thoroughly
- work with minimal supervision
- ability to carry up to 40lbs
- ability to walk, stand and bend continuously throughout the day
- must be able to stand for long periods up to four hours
- standing and walking throughout shift
- flexible and open schedule able to work weekends and holidays
- requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs
Job Qualifications
- experience in hotel or hospitality management
- strong leadership and interpersonal skills
- ability to manage multi-department operations including front desk, housekeeping, maintenance, food & beverage
- knowledge of local, state, and federal employment regulations
- proficiency with Microsoft Office including Excel and Word
- experience with performance management and training
- financial management and budget oversight skills
- excellent problem-solving and decision-making abilities
- strong organizational and multitasking skills
- ability to maintain calm under pressure and handle guest complaints professionally
- effective communicator and team motivator
- hands-on management style
- experience with property maintenance and supplier relationship management
- familiarity with sales, marketing, and revenue management strategies
- commitment to guest satisfaction and service quality
- capacity to work flexible schedules including weekends and holidays
Job Duties
- ensure the hotel operates in a way that follows the company’s unique approach to community and authentic service-driven hospitality
- promote a positive work environment ensuring compliance with local, state, and federal employment regulations
- hire, train, supervise, coach and counsel team members to maintain performance consistency and accountability
- prepare and perform performance management evaluations
- guide team members in their development
- maintain product and service quality standards including property inspections and training programs
- ensure team members adhere to appearance and uniform policies
- verify regular communication within departments
- enforce adherence to operations manuals and SOPs
- set goals and hold staff accountable through performance reviews
- ensure guest and employee health, safety and welfare by complying with local safety ordinances and responding to emergencies
- meet regularly with Regional Director of Operations on staffing, morale, disciplinary actions and recruitment
- conduct regular department team meetings
- lead the property Safety Committee with routine walkthroughs
- continuously improve guest experiences and manage guest feedback including complaints
- work with property maintenance and housekeeping to ensure cleanliness and maintenance standards
- monitor property condition and supervise preventative maintenance and cleaning programs
- manage relationships with suppliers and coordinate with design team for FF&E requirements
- oversee departmental budget controls and manage labor standards
- work closely with the Controller on financial oversight
- publish monthly financial reports and liaise with ownership
- support the development of annual operating budgets
- oversee all Food & Beverage operations including budgeting, cost control, quality control, team management, menu development, and event planning
- actively participate in Sales, Marketing, and Revenue Management to drive sales metrics and business results
- attend RevMax meetings
- perform other duties as assigned
- maintain a flexible schedule including weekends and holidays
- ensure physical demands such as standing, walking, bending, and lifting are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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