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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
Life insurance
Paid Time Off
Paid parental leave
flexible spending accounts
Pet insurance
associate discounts
Job Description
Puttshack USA is a pioneering entertainment company that offers an upscale, tech-infused mini golf experience designed to captivate guests of all ages. Since its inception in 2021 with the opening of its first location in Chicago, Illinois, Puttshack has been revolutionizing the traditional mini golf scene by integrating innovative technology with world-class food and a vibrant full bar. This unique blend creates an unforgettable atmosphere that encourages social interaction, entertainment, and fun. At its core, Puttshack is about bringing people together to create memorable experiences, making it much more than just a game but a destination for friends, families, and... Show More
Job Requirements
- Minimum of 10 years experience in high-volume food and beverage, hospitality, or entertainment venue management
- At least 8 years in senior leadership roles
- Proven success in operational excellence and managing profit and loss
- Strong knowledge of food and beverage operations
- Exceptional leadership and mentorship abilities
- Excellent communication and interpersonal skills
- Tech-savvy and willing to learn new technologies
- Experience managing organizational change
- Availability for evenings, weekends, holidays, and travel
- Ability to pass post-offer background check
- Capable of physical activities including walking, bending, sitting, and lifting up to 50 lbs
- Comfortable working in a moderately to highly noisy environment
- Willingness to adhere to safety protocols and compliance
- Ability to foster inclusive and positive work culture
Job Qualifications
- At least 10 years of experience in high-volume food and beverage, hospitality, or entertainment venue management
- Minimum 8 years in senior leadership roles
- Demonstrated success in operational excellence and P&L management
- Strong understanding of full-service food and beverage operations
- Exceptional leadership and mentorship skills
- Outstanding communication and interpersonal skills
- Tech-savvy with willingness to learn new systems
- Experience in managing organizational change
- Flexible availability for evenings, weekends, and holidays
- Successful completion of post-offer background check
- Experience in high-growth startup environments preferred
- Servsafe or Department of Health certification a plus
- Bachelor’s degree in hospitality or business management preferred
- Bilingual abilities in English and Spanish desirable
Job Duties
- Oversee daily operations including technology, food and beverage services, and atmosphere
- Enhance operational efficiency, profitability, and guest satisfaction by meeting and exceeding metrics
- Enforce company policies and standards to achieve compliance and business objectives
- Manage internal systems and ensure accurate reporting on scheduling, cash handling, inventory, and guest satisfaction
- Collaborate with technical teams to troubleshoot technology-related issues
- Oversee purchasing of products and inventory management
- Manage a sales events team for special events and group bookings
- Analyze financial reports, manage budgets, and achieve financial goals through cost control and revenue strategies
- Recruit, train, develop, and manage a diverse team with effective scheduling
- Work with Talent Acquisition to attract and hire top talent
- Promote a positive and inclusive work culture
- Conduct regular performance evaluations and provide constructive feedback
- Partner with Human Resources to enhance associate engagement and resolve workplace issues
- Ensure a consistent and exceptional guest experience aligned with the brand
- Monitor guest feedback and implement improvements
- Build strong community relations with guests, partners, and vendors
- Ensure compliance with health and safety regulations and oversee inspections
- Implement safety protocols for a secure environment
- Address operational or safety issues swiftly and ensure adherence to employment laws
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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