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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
flexible time off plan
Paid parental leave
holiday time off
Personal Leave
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
Levy is the undisputed leader and innovator in the sports and entertainment hospitality industry. Recognized as a market disruptor, Levy has earned critical acclaim for its exceptional guest experiences at some of the world's most iconic venues and events. The company boasts a diverse portfolio that encompasses award-winning restaurants, renowned sports stadiums, cultural institutions, theaters, and convention centers. Levy's reach extends to some of the biggest events in the US including the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and major league all-star games for NHL, MLB, NBA, NFL, and MLS. This position is an opportunity to... Show More
Job Requirements
- Bachelor's degree in hospitality, business administration, or related field preferred
- Minimum of 5 years food and beverage operational management experience
- Proven track record of managing premium guest services and team leadership
- Ability to work flexible hours including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- 5+ years experience in a food and beverage operational position
- High level of computer literacy
- Excellent interpersonal and stakeholder management skills
- Passion for hospitality, food, and retail
- Strong leadership and team engagement abilities
- Experience managing premium or luxury food and beverage operations is preferred
- Ability to work collaboratively with culinary and purchasing teams
- Knowledge of loss prevention and cash management procedures
- Familiarity with responsible alcohol service protocols
- Strong problem-solving and conflict resolution skills
- Proficient in financial reporting and budget management
Job Duties
- Overseeing all aspects of premium operations
- Ensuring the recruitment and training of team members in our standards and procedures
- Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
- Driving engagement within the premium department
- Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
- Building relationships with regular guests and suite holders
- Partnering with the culinary team to oversee the development of menus for all premium spaces
- Setting up and ensuring the consistent use of the Suites Management System for the premium department
- Ensuring the availability of printed collateral to support promotions and premium offer communication
- Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
- Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
- Ensuring all aspects of premium operations are in line with Levy's Core Signature standards
- Overseeing annual suite holder tastings in partnership with the culinary team
- Attending BEO meetings to plan for upcoming events
- Working in partnership with other departments to ensure accurate completion of the requisition process
- Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
- Ensuring compliance with all Payment Card Information rules
- Conducting progressive coaching with team members
- Completion of monthly financial reporting and action planning
- Ensuring regular maintenance, cleaning, and inspection of all premium areas and equipment
- Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
- Completion and processing of alcohol incident logs to identify recurring issues or trends
- Managing team member breaks
- Overseeing recruitment activities for team members
- Holding pre-shift meetings to set the tone for events
- Supporting location Keys to the Future activities to develop future leaders
- Supporting team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
- Overseeing service standards during events to ensure a high standard of guest experience
- Ensuring accurate end of month inventory completion
- Managing and resolving guest complaints
- Managing team member incidents/accidents and following all required reporting procedures
- Managing the onboarding of new management employees in line with our #bestdayever process
- Monthly safety training conducted for team members
- Managing team member scheduling in line with demand forecasts
- Other responsibilities and duties as assigned
- Supporting other locations/properties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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