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General Manager of Marriott Brand Hotel | Cedar Bluff-Knoxville, TN
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,300.00 - $87,800.00
Work Schedule
On-call
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) with match
Critical Illness
short term disability
long term disability
Life insurance
hospital indemnity
Daily Pay
PTO
Free telehealth program
Potential bonus plan
cell phone stipend
Job Description
Gibson Hotel Management, Inc. is a distinguished, award-winning, privately held company specializing in hotel management, investment, and development. With a robust legacy of success and a commitment to core values such as integrity, experience, and discipline, Gibson Hotel Management has established a reputable presence in the hospitality industry. The company prides itself on its dedication to fostering professional growth among team members, delivering genuine hospitality to guests, and generating exceptional returns for partners. This focus on excellence is ingrained in all aspects of their operations and culture, ensuring a thriving and supportive environment for employees and a superior experience for... Show More
Job Requirements
- High school diploma or equivalent
- 2-4 years of hospitality management experience
- Strong leadership skills
- Excellent communication skills
- Highly organized
- Positive attitude
- Team-oriented mindset
Job Qualifications
- High school diploma or equivalent
- Degree in business administration, hospitality management, or related field preferred
- 2-4 years of hospitality management experience
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Highly organized with strong attention to detail
- Positive attitude
- Team-oriented mindset
Job Duties
- Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, and van drivers are all performing as specified in detail on their job descriptions
- Coaches and counsels, hires and fires appropriately in accordance with forecast
- Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened
- Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered
- Creates a productive working environment for employees
- Maintains a positive attitude during interactions with guests, vendors, and employees
- Deals with employees and guests in a fair and consistent manner
- Develops a personal schedule and organized system to complete job activities on time
- Ensures messages are clear and understood and individual communication needs addressed
- Thinks through questions or problems and determines appropriate solution
- Considers all liability issues first and foremost before making any decision
- Covers other areas of the hotel as needed
- Ensure that guest call back program is in place and repeated
- Follows M. Gibson Hotels employee handbook for rules and regulations
- Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures
- Ensure pantry is stocked and business center and HSIA is in good order
- Responds promptly to any guests' inquiries or complaints (if reasonable) by either addressing personally or delegating appropriately
- Living the guest service philosophy is always first
- Offers alternate solutions if guest demand cannot be met
- Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding negative language, and never displaying anger
- Demonstrates a commitment to guest service and takes initiative to engage with guests
- Acknowledges every guest with eye contact, nod, and greeting
- Arrives to work on time
- gives advance notice when absence is anticipated
- Is honest with all employees and guests
- assists other employees when needed
- Refrains from eating, drinking, or smoking in the presence of guests
- Maintains proper grooming, personal hygiene, and wears appropriate uniform (no jean pants) with name tag
- Is on call 24 hours a day, 365 days a year
- Addresses all problems and issues with the managing partner of the hotel
- Works with the assistant general manager to complete assigned duties when necessary
- Follows a position's job description whenever working that position
- Maintains excellent communication with employees and the corporate office
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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