Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
National Veterinary Associates (NVA) is a prominent organization specializing in the ownership and management of veterinary hospitals across North America. With a commitment to providing high-quality veterinary care, NVA supports a network of hospitals with resources and strategic guidance to enhance both patient outcomes and business operations. NVA values operational excellence, compassionate veterinary services, and fostering professional growth among its staff.
The General Manager of Hospital Operations position at I-20 Animal Medical Center in Arlington, TX, offers a unique leadership opportunity within a well-established and large-volume veterinary hospital. This role is pivotal in providing operational leadership to ensure... Show More
The General Manager of Hospital Operations position at I-20 Animal Medical Center in Arlington, TX, offers a unique leadership opportunity within a well-established and large-volume veterinary hospital. This role is pivotal in providing operational leadership to ensure... Show More
Job Requirements
- Minimum of 5 years of experience in operations management
- bachelor’s degree or equivalent in business-related field
- ability to manage multi-layer employee teams
- experience managing P&L with revenue of 10M+
- strong financial analysis and business acumen
- ability to communicate effectively verbally and in writing
- proficiency with Microsoft Office suite
- ability to travel as necessary
- commitment to maintaining compliance with regulations and policies
- strong leadership and problem-solving skills
- proven track record in driving operational improvements and revenue growth
Job Qualifications
- Minimum of 5 years of experience in operations management
- bachelor’s degree in business administration, operations management or related field
- MBA or master’s level business education is a plus
- experience developing and leading teams with multiple layers and varying skill sets
- proven record of success managing profit and loss with revenue of 10M+
- in-depth knowledge of diverse business functions including supply chain, finance, customer service and workflow optimization
- expert knowledge of data analysis and performance/operation metrics
- acute financial analysis skills related to EBITDA, revenue, and cost drivers
- experience developing long-term business strategies and ensuring compliance with employee policies
- commitment to continuous evaluation of business efficiency and ability to implement mitigation plans
- excellent verbal and written communication skills including presentation and training delivery
- ability to travel as required
- proficiency in Microsoft Office and practice management software is preferred
- ability to demonstrate emotional intelligence and model a professional manner with staff and clients
Job Duties
- Acts as a collaborative liaison between hospitals, NVA support center, and divisional operations leadership
- acquires and maintains knowledge of organizational and local practice policies and procedures
- leverages practice management software and NVA support systems for reporting and training
- ensures proper staff scheduling and optimization
- analyzes operational reports and identifies areas for improvement
- implements and champions NVA initiatives as a change manager
- oversees employee benefits program and hospital insurance plans
- develops and implements hospital policies including DEA/Controlled Substances and OSHA compliance
- performs quality checks and client file reviews
- monitors computer systems and coordinates with HelpDesk to resolve technical issues
- strategizes with Managing Veterinarian to implement best veterinary and business practices
- collaborates on strategic planning and sets action plans with goals and performance tracking
- holds management accountable to productivity and financial targets
- analyzes and improves systems, policies, and processes
- participates in regional meetings
- champions change and promotes best practices
- trains and develops hospital managers and leads
- mentors and coaches hospital leadership
- ensures training in financial and operational systems for managers
- analyzes hospital financial health and leads annual budget preparation
- oversees cost management and drives revenue growth
- manages payroll and accounts receivable
- controls hospital inventory and administrative costs
- addresses staffing needs including hiring and disciplinary actions
- manages performance cycles and personnel issues
- ensures compliance with federal and state HR policies
- conducts staff performance reviews and recommends training
- mediates conflicts and provides staff feedback
- manages hospital leadership teams
- tracks and maintains licensures for veterinarians
- demonstrates and reinforces highest level of client service
- resolves client issues and escalations
- drives client visits through strategic communication and marketing
- oversees client acquisition and retention initiatives
- assesses and enhances service quality
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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