General Manager (New Restaurant Opening - Felice Westport)

Bridgeport, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $90,000.00 - $130,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Education Assistance

meal discounts

Job Description

SA Hospitality Group is a distinguished hospitality company grounded in Italian tradition yet distinctly suited for the contemporary urban clientele of New York City. Founded by Gherardo Guarducci and Dimitri Pauli in 2003, the company has successfully expanded its footprint to encompass a select portfolio of iconic neighborhoods across Manhattan, Southampton, East Hampton, Aspen, Milan, and Palm Beach. With 24 restaurant locations featuring its celebrated brands Sant Ambroeus, Casa Lever, and Felice, SA Hospitality Group has expertly blended old-world Italian sensibilities with modern service standards to create inviting and memorable dining experiences. Their restaurants are renowned for exceptional quality, refined... Show More

Job Requirements

The ability to work as part of a team, and personal cleanliness
Minimum of 3 years of experience in a General Manager role
Strong wine knowledge
Proven P&L management skills
Must be highly hospitality-driven with a genuine passion for guest experience and team leadership
Very basic food handling, preparation, and cleaning skills are welcomed
Time management and ability to work under pressure to manage high volume of production
Active listening and learning skills
Ability to communicate and understand direction in English to ensure safety in the workplace
Ability to understand, respond, and engage with co-workers, managers, and guests in English
Reading and speaking comprehension skills
Discipline to follow set standards
Ability to lift up to 25lbs
Current Food Handler's Certificate

Job Qualifications

Minimum of 3 years of experience in a General Manager role
Strong wine knowledge
Proven P&L management skills
Highly hospitality-driven with a genuine passion for guest experience and team leadership
Basic food handling, preparation, and cleaning skills
Time management and ability to work under pressure
Active listening and learning skills
Ability to communicate and understand direction in English
Reading and speaking comprehension skills
Discipline to follow set standards
Current Food Handler's Certificate

Job Duties

Responsible for departmental logistics efficiency - monitor what works and what does not and be flexible to adjust to achieve expected outcome
Continually suggest new offerings for dining room guests based on demand and guest's comments and feedback and/or current trends (suggestions for new menu options, brunch offerings, cocktails, etc.), share with your management team and present to Chef and Director of Operations to analyze, seek decision and follow up on outcome
Assisting and working closely with all employees - training and teaching about products and items we sell, monitoring how they speak with customers and guiding them if they need to improve
Responsible for all new hire training checklist completion
responsible for full training of employees - following company standards (especially barista)
Communicating any counter or product related problems to director of operations
Ensure all operational tasks and procedures are adhered to by the management team and follow up on performance and driving tasks to completion
Be an amazing host and create memorable experiences through personalized service
Representing all the products and presenting them to our customers, explaining the brand and flavors using sales techniques that work
Creating relationships with our regular customers making sure they return
Communicating all companywide changes, changes in standard operating procedures, product-related facts, and any other changes to all employees
Assist dining room staff during service and oversee the service and flow of entire restaurant by being present on the floor during all meal periods when scheduled
Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession
Support dining room staff with any other tasks and resolve brought up issues and always communicate/consult resolution of issues with Director of Operations, VP, or ownership
Personalize service by leading by example - using guest's name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table
Create and manage schedules directly on scheduling platform according to labor budgets considering applicable laws and regulations regarding breaks and 80/20 rule
Direct daily work activities of all scheduled staff and monitor efficient staffing levels in your absence under leadership of your Assistant General Manager and other managers
Continually review performance of all staff - address shortcomings and recognize success
Serve as role model and mentor by setting a positive example in all aspects of business and personnel management, develop your peers and guide them when it comes to decision making by elaborating on examples and learning from mistakes
Support and work closely with Assistant General Manager and other managers so as team you uphold the service and hospitality standards in the restaurant
Work closely with the entire staff of Felice Restaurant to establish a group hospitality minded employees who will develop and maintain our philosophy and values
Understand, follow, and direct others in current safety procedures
Monitor and make sure quality of food and beverages is at its highest
Maintain control over inventories - beverage, china/glassware/silverware
Responsible for overall grooming of service staff
Monitor the neatness and attractiveness of showcase display with pastries and desserts at all times
Conduct or assist in completion of inventories - beverage/wine, china/glassware/silverware
Responsible for monitoring of florals of the entire dining room and overall decoration and aesthetics of outdoor area
Responsible for overall grooming of service staff and cleanliness of the FOH areas
spot checking and supporting BOH areas by working closely with chef
Follow an organizational structure that ensures maximized productivity and communication - overview of daily floor plan and section division, assign manager duties, follow up on side work completion, etc.
Maintain the safety and security of all employees, guests, and company assets
Maximize financial performance and profit - keep the food & beverage costs down
Suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc.
Enforce federal, state, and local laws including health & labor
Ensure accuracy of menus, wine list, beer and house cocktail lists and POS postings
Personally respond to all guest requests and/or complaints in timely manner
Find a way to actively respond to all company/operation emails whenever possible and always in professional manner (not on the floor in the view of the guests and not during the service)
Participate and monitor Avero reports regarding the daily performance of the restaurant
Ensure all daily reports and invoices are sent to the office in timely manner
Ensure all employee communications including terminations, employee disciplinary actions, and pending HR issues or concerns are communicated urgently to HR
Ensure all ordering is done in timely manner - coffee, tea, paper products, air filters, office supplies, Dine Market, uniforms, and linen based on needs
Follow up on all needed repairs immediately by calling appropriate persons, be present and communicate outcome in detail to all involved and Avero
Attend all necessary meetings scheduled by Director of Operations or ownership
Maintain current knowledge of food, wine, beer, and spirits industry trends
Continually develop knowledge on own time
progress in education evaluated regularly
Company supports educational goals with prior management approval

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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