General Manager-Nathans and Auntie Annes
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
flexible schedules
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Earned wage access
Education Assistance
Employee Referral Bonus
Meal Discount
Pet insurance
Job Description
Applegreen USA is a leading operator of travel plazas across the Northeast and Midwest regions of the United States, managing over 80 locations that cater to the needs of travelers on major highways. The company excels in providing a comfortable, convenient, and diverse retail and food service experience. Customers can enjoy a wide array of popular quick service restaurants (QSR) such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, among many others, all designed to refresh travelers during their journeys. Applegreen values community engagement and places customer satisfaction at the heart... Show More
Job Requirements
- High school diploma or general education development (GED) equivalent
- 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
- Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Able to stand and walk for an extended period of time
- frequently bend, twist, lift and carry at least 20 pounds
- Occasionally attend meetings or travel to support other locations
Job Qualifications
- High school diploma or general education development (GED) equivalent
- 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
- Ability to operate in and lead a team in a fast-paced environment
- Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
- Uses judgment and discretion to resolve less routine questions and problems
- Proven ability to drive profitable growth while improving customer and associate satisfaction
- Proficient computer skills
- ServSafe certification preferred
Job Duties
- Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality and safety standards
- Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
- Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
- Foster an engaging work culture of learning, development, and recognition
- Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
- Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
- Monitor and enforce cash handling policies and procedures
- Ensure compliance with company policies and procedures along with local, state, and federal laws
- Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
- Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities and Maintenance
- Maintain seamless, cooperative relationships with business partners, vendors, and the communities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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