Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
diversity and inclusion
Training and Development
Mentorship programs
safe work environment
Job Description
Pollo Nation is a vibrant restaurant brand known for its commitment to delivering an exceptional dining experience through high-quality food, outstanding customer service, and a positive workplace culture. As a leader in the casual dining industry, Pollo Nation prides itself on fostering a community-driven environment where team members can grow professionally while contributing to the company’s mission of culinary excellence and customer satisfaction. With a strong focus on team collaboration, operational excellence, and guest experience, Pollo Nation has built a reputation for being a top choice for employees seeking a dynamic and rewarding work environment. The company is dedicated to... Show More
Job Requirements
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings (huddles) to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
- Monitor labor and financial performance and help drive achievement of key targets (sales labor transactions and EBITDA)
- Maintain facility cleanliness and equipment functionality report any issues promptly
- Ensure timely and accurate incident reporting compliance with all safety protocols and maintenance of a safe inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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