Pollo Tropical logo

Pollo Tropical

General Manager - Naples/Fort Myers

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $46,200.00 - $69,100.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
401(k)
flexible schedule

Job Description

Pollo Nation is a vibrant and fast-growing restaurant chain renowned for delivering exceptional food quality and dining experiences to its customers. Known for its commitment to fresh ingredients and excellent guest service, Pollo Nation has established itself as a leader in the casual dining industry. The company fosters a culture of inclusivity, teamwork, and high performance where every employee is valued and empowered to contribute to the brand's success. With a focus on operational excellence and growth, Pollo Nation is continuously expanding, creating career opportunities for individuals passionate about hospitality and leadership.

The Manager in Training (MIT) position at... Show More

Job Requirements

  • High school diploma or GED required
  • 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
  • ServSafe Certification required
  • proficiency with technology systems including HRIS platforms Outlook and internal company tools
  • strong verbal and written communication skills in English
  • basic computer skills
  • excel knowledge preferred

Job Qualifications

  • High school diploma or GED required
  • 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
  • ServSafe Certification required
  • proficiency with technology systems including HRIS platforms Outlook and internal company tools
  • strong verbal and written communication skills in English
  • proven leadership ability team development experience and a passion for operational excellence

Job Duties

  • Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
  • support a high-performing team culture through ongoing coaching engagement and accountability
  • model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
  • supervise and assist in leading a team of 25+ employees ensuring adherence to company and regulatory standards
  • conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
  • assist in scheduling inventory ordering payroll fund handling and reconciliation processes
  • participate in hiring onboarding training and developing both hourly team members and future leaders

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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