Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee recognition programs
Training and development opportunities
Shift Differentials
Job Description
This job opportunity is with a distinguished airline services company committed to excellence in operational safety, customer service, and regulatory compliance. The organization operates within the highly regulated airline industry and focuses on managing day-to-day operations at airport stations with a keen emphasis on safety, efficiency, and teamwork. With a strong commitment to upholding Federal policies and airline business standards, this company plays a crucial role in ensuring the smooth functioning of airline stations and upholding quality customer experiences in a dynamic and fast-paced environment. They provide comprehensive support services including coordinating with vendors, managing compliance with the FAA, TSA,... Show More
Job Requirements
- high school diploma or equivalent
- college preferred
- three years of supervisory/management experience in the airline industry
- must pass a ten year background check
- must pass pre-employment drug test
- must have authorization to work in the U.S.
- must possess a valid driver’s license
- must obtain and maintain Complaint Resolution Official certificate when required
- must obtain and maintain Ground Security Coordinator certificate with certification for aircraft over 61 seats
- must possess training certificates including De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training
- must pass fingerprint-based criminal records checks per TSA requirements
- must pass periodic random drug testing
- must be able to work varied shifts including evenings and weekends
- physical ability to carry 70-pound suitcase and perform repetitive tasks
Job Qualifications
- high school diploma or equivalent
- college preferred
- three years of supervisory/management experience in the airline industry
- working knowledge of aircraft types at the station
- thorough understanding of FAA/TSA security directives and procedures
- ability to manage employee performance and training
- effective communication and organizational skills
- capable of managing airline vendor relations and cost control
- ability to handle customer complaints and recognize employee achievements
- leadership and motivational skills
- valid driver’s license
- possession of required certifications
- ability to adhere to regulatory and safety standards
Job Duties
- establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments
- address issues and provide corrective action as they warrant
- ensure compliance with all Federal directives and security requirements
- audit to ensure quality assurance
- ensure compliance for controlling of station expenses/cost and maintain an effective cost control program
- establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments
- coordinate airline vendor functions and acts as the liaison for local contracts providing service to airlines
- evaluate performance and implement appropriate measures to review service provided to airlines
- ensure compliance of all station manuals and monitor for current revisions and availability
- ensure compliance of customer service, baggage handling, and departure dependability
- monitor and verify quality control
- establish effective and cost-efficient work schedules for all station employees
- participate in establishing interview, hiring, and workforce requirements
- coordinate provide training and ensure training requirements are met for all employees
- provide feedback, research, and response to customer complaints/compliments
- establish employee recognition programs for station achievements
- work to establish contract revenue and actively pursue opportunities to ensure station profitability
- perform all functions of a Station Agent
- other duties as assigned by Regional Manager
- must pass a ten year background check and pre-employment drug test
- must have the authorization to work in the U.S. as defined in the Immigration Act of 1986
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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